Patient Service Associate - Duke Eye Center of Winston Salem

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Duke Health Integrated Practice

Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina.

JOB LOCATION

Duke Eye Center of Winston Salem - 1340 Creekshire Way

JOB SUMMARY

We are seeking a Patient Service Associate to coordinate and participate in a variety of duties associated with daily clinic preparation process, patient identification, patient check in/out, charge posting, cash management, patient appointment scheduling and scanning. Position also involves customer service, message distribution, ancillary scheduling and preparation and referrals management.

JOB DUTIES AND RESPONSIBILITIES

• Check-in patient upon arrival in the practice.
• Identify correct patient information in Maestro Care.
• Verify patient demographic data.
• Edit Maestro Care as needed.
• Accurately identify the appropriate account for patient visit.
• Present and educate patients on required forms and obtain signature as required by policy and procedure.
• Completes all Maestro Care check-in files and manage all appropriate alerts.
• Imprint all patient specific chart documents and requisition/transmittal documents.
• Copy, file and distribute insurance cards as indicated by procedure.
• Coordinate all labs/procedures as requested.
• Maintain private physician office charts.
• Adheres to Cash collection policies and procedures.  
• Responsible for petty cash collections bag and daily deposit.
• Collect and post co-payments and balances on accounts due.
• Explain billing to patients according to PRMO credit and collection policies.
• Determine the amount of cash to be collected based on insurance plan.
• Check-out patients.
• Make return appointments by scheduling patients into the correct appointment type, entering the primary care physician or referring physician and scheduling tests and procedures.
• Monitor DAR to ensure patient have been scheduled for follow up.
• Answer telephone, take and deliver messages to physicians, nurses and others.
• Report obtained medical information from patients and referring physicians accurately, completely and timely.
• Disseminate messages according to practice communication standards.
• Responsible for reviewing and following up on after hour phone call reports. 
• Labeling external documents that need to be scanned into EMR.
• Monitor providers’ schedules for needed clinic adjustments.

JOB ELIGIBILITY REQUIREMENTS

• Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education.
• Minimum of one year of work experience in directly communicating and providing service to patients or public; preferably in a healthcare related field.
• Experience in effectively coordinating multiple tasks or activities. 

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.