Supply Chain Manager - Case Pulling Operating Room

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About Duke Raleigh Hospital, A Campus of Duke University Hospital

Pursue your passion for caring with the Duke Raleigh Campus in Raleigh, North Carolina. With 204-beds, it is the third largest of the four Duke Health hospitals and offers a comprehensive array of services, including cancer, cardiovascular, neuroscience, advanced gastrointestinal, and wound healing care.

Relocation Assistance Offered!!

Location: Duke Raleigh Hospital, 3400 Wake Forest Rd, Raleigh, NC 27609

Work Schedule: Monday – Friday, 8:00 AM – 4:00 PM

Occupational Summary

The Supply Chain (SC) Manager - Case Pulling Operating Room is responsible for coordinating and managing the flow of surgical supplies, instruments, and case carts to ensure timely, accurate, and complete OR case carts. This position partners closely with Sterile Processing Departments (SPD), OR managers, Assistant Nurse Managers (ANMs), and Supply Chain Leadership to optimize inventory, improve workflow, maintain preference cards, and support high-quality patient care.

This key role proactively manages and coordinates the strategic activities of hospital Supply Chain Management functions. The SC Manager implements Duke University Health System strategies to optimize staffing efficiency and produces results in achieving efficiencies across supply distribution, linen distribution, inventory management, supply expense analysis, and cost containment. This role serves as a member of the Supply Chain leadership team, representing the department in management forums, managing day-to-day operations to promote effective patient care, and ensuring optimal customer service standards are met.

Work Performed

Operating Room & Case Pulling Operations

• Oversee the timely delivery of complete OR case carts.

• Coordinate daily case pulling and prioritize urgent and add-on cases.

• Monitor case cart accuracy and implement process improvements to reduce returns and delays.

• Coordinate the availability of surgical instruments and trays.

• Collaborate with ANMs to review and validate surgical preference cards.

• Ensure returned supplies are properly restocked and rotated.

General Supply Chain & Team Management

• Manage the day-to-day operations of Supply Chain in designated areas, which may include Business Office functions, Centralized Inventory Support, Centralized Shipping/Receiving, Courier functions, Linen replenishment, Records retention, and Bed Management/logistics.

• Direct assigned staff in the attainment of performance standards; responsible for hiring, training, coaching, providing corrective actions, and conducting performance evaluations.

• Demonstrate advanced knowledge of all Supply Chain Associate (Levels 1, 2, and Team Lead) job functions to effectively mentor and precept staff.

• Match associate schedules to customer needs utilizing performance metrics, and apportion workload equitably across the team.

• Produce high levels of employee satisfaction and reduce turnover through cross-training, inter-departmental promotions, ongoing career planning, and consistent communication.

• Conduct facility inspections to assure an uninterrupted flow of supplies and ensure compliance with established policies, procedures, and regulations.

• Serve on intra- and interdepartmental committees, acting as a resource to enhance revenue, achieve optimal utilization, and reduce costs.

• Maintain a working knowledge of applicable Federal, State, and local laws and internal policies to ensure safe, ethical, and professional behavior.

Knowledge, Skills, and Abilities

• Leadership & Management: Demonstrated ability in staff management to drive positive culture change, lead diverse teams, build consensus, and influence key stakeholders.

• Strategic Thinking: Able to articulate and drive global strategies for Supply Chain, acting as a change agent by solving operational gaps to achieve organizational goals.

• Communication & Negotiation: Exceptional negotiation, analytical, verbal, and written communication skills to establish and grow supplier relationships.

• Organization & Multitasking: Exceptional prioritization skills with the ability to multi-task, meet strict deadlines, and work independently or within a team environment.

• Financial & Data Acumen: Goal-oriented with an emphasis on creating efficiencies and reducing costs. Understanding of departmental budgets and financial reports. Ability to manipulate large data sets and interpret implications.

• Technical Proficiency: Experience with ERP (preferably SAP) or other supply chain information systems. Intermediate to advanced skills with MS Excel, Word, and PowerPoint (Access/relational database experience preferred). Knowledge of progressive supply chain strategies (AHRMM or APICS certification preferred).

• Physical Requirements: Ability to exert 20-50 lbs. of force occasionally, 10-25 lbs. frequently, and up to 10 lbs. constantly. Exertional requirements to push/pull unloaded and loaded supply carts require up to 100 lbs. of force daily. Frequent reaching, lifting, stooping, and bending.

• Customer Service: Possess a proactive, customer service philosophy with a sense of urgency.

Knowledge, Skills and Abilities

• Demonstrated abilities in staff management and leadership experience; ability to drive positive culture change in the department.

• Able to articulate and drive Duke University Health System global strategies and vision for Supply Chain in all activities.

• Exceptional negotiation, analytical, verbal, and written communication skills.

• Exceptional motivational, prioritization, and organizational skills with the ability to multi-task and meet strict deadlines.

• Goal-oriented with an emphasis on creating efficiencies, reducing costs, and improving the quality of patient care delivery.

• Ability to successfully work independently but also working in a team management environment.

• Manages employee job functions and schedule times to meet daily departmental demands.

• Demonstrated ability to lead diverse teams, build consensus, and influence key stakeholders.

• Establish, develop, and grow supplier relationships.

• Ability to think strategically, present and articulate direction and strategies, and act as a change agent by solving operational gaps needed to achieve the departmental and organizational strategic plans.

• Understanding of departmental budgets, key financial and statistical activity reports.

• Ability to manipulate and organize large data sets and interpret implications for the medical center.

• Experience with ERP (preferably SAP) or other supply chain information systems software with intermediate to advanced skills with MS Excel, Word, and PowerPoint. Prefer experience in Access and relational databases.

• Knowledge of progressive supply chain strategies; certification in AHRMM or APICS preferred but not required.

• Must have the ability to exert 20 to 50 pounds of force occasionally, and or 10 to 25 pounds of force frequently, and up to 10 pounds of force constantly to move objects. In this particular job the exertional requirements to push/pull the unloaded and loaded supply carts with the duty requiring up to 100 pounds of exertional force daily. Reaching, lifting, stooping, and bending are frequent in daily duties

• Possess a sense of urgency and a proactive, customer service philosophy. Ability to be sensitive to the needs of customers through the practice of quality service principles.

   

Minimum Qualifications

Education Typically requires a Bachelor's degree in Business, Accounting, Finance, Healthcare, and/or another related field. Master's degree preferred.

Experience

• 5 years of experience in logistics, supply chain, or health care leadership/management.

• 2 of the 5 years must be in supply chain/logistics.

• Experience with supply chain technology solutions (e.g., bar code scanners, automated supply cabinets, expandable wireless products).

• Previous experience in JIT (Just in Time) and LUM (Logical Unit of Measure) distribution processes required.

• Previous experience in LEAN Six Sigma methodologies preferred.

   

Degrees, Licensures, Certifications Valid State Driver's license required.