Provider Support Assistant - Duke Urology Mens Health Center

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Duke Health Integrated Practice

Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of Duke Health's mission across the state of North Carolina.

JOB LOCATION

Duke Urology Mens Health Center - 3480 Wake Forest Rd

JOB SUMMARY

We are seeking a Provider Support Assistant to perform administrative responsibilities in support of the Weight Loss Clinic of Raleigh providers and patients.

JOB DUTIES AND RESPONSIBILITIES

• Receive telephone calls and route messages appropriately to physicians, nurses, other staff and other departments.

  • Managing voicemail inbox and clearing out messages daily.
• Obtain medical records from referring physician offices/hospitals.
  • Obtaining imaging from powershare.
• Schedule surgeries to include surgery posting and post op appointments.
  • Weight Loss and Minimally invasive surgeries.
  • Using procedure pass to help with coordination.
  • Pre-anesthesia testing, surgery clearance.
  • Multispecialty needs across the duke system.
• Provider responsibilities:
  • Provider Outlook Calendar.
  • Provider time off.
  • Scheduling and Rescheduling provider appointments.
• Work closely with Durham team to coordinate patient and provider needs.
• Help coordinate group sessions and seminars to include helping with setup and patient flow.
  • Setting up conference room.
• Scanning medical record using solarity application and scanner.
• MyChart messaging:
  • Review inbasket pools consistently and daily.
  • Reply to patients and providers in a timely manner.
  • Work with CMA to review and complete.
• Work with service access team on the weight loss workque.

JOB ELIGIBILITY REQUIREMENTS

•  High school diploma or equivalent education required. 
• One-year experience of clerical or general office support required.

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

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Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.