Program Manager- Stroke Program Raleigh, NC

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About Duke Raleigh Hospital, A Campus of Duke University Hospital

Pursue your passion for caring with the Duke Raleigh Campus in Raleigh, North Carolina. With 204-beds, it is the third largest of Duke Health’s four hospitals and offers a comprehensive array of services, including cancer, cardiovascular, neuroscience, advanced gastrointestinal, and wound healing care.

Occ Summary

The Stroke Program Manager (SPM) collaborates with the DRAH Stroke Team in Stroke Program development and implementation. The SPM supports the DRAH Stroke Program through data collection of quality indicators, promoting ongoing compliance with The Joint Commission Stroke Certification, staff education, management of the rapid access system for stroke inpatients and coordination of community events. S/he is a clinician, educator, investigator, consultant and leader. S/he makes programmatic and clinical judgments based on synthesis of current research, concepts, principles, theories, and outcomes to solve complex problems. The SPM functions as an integral part of the Stroke Team and Neuroscience, Intensive Care, and Emergency Department Clinical Service Unit contributing to excellence in patient care, research, teaching, and in providing leadership to the organization.

Hours:

Primary hours will be Monday-Friday: 8am-5pm however must be flexible to meet the clinical and educational needs of all staff, including off-shift and weekends. Weekend availability also is important to provide teaching and participate in community stroke, awareness education programs.

Work Performed

Clinical Expert

• Work with the stroke team to optimize the delivery of stroke care at Duke Raleigh Hospital.
• Provide evidence-based expertise in stroke care and management to maximize clinical outcomes for the patient and family.
• Collaborate with nursing staff to assess, diagnose, plan, identify priorities and realistic outcomes, and evaluate the effectiveness and cost efficiency of stroke patient care.
• Support nursing staff in providing excellent clinical care with special emphasis on stroke program development, collecting and tracking data, implementing practice standards, and reporting clinical outcomes.
• Collaborate with all members of healthcare team (patients, ED staff, nurses, physicians, pharmacists, Patient Resource Managers, social workers, etc.) in developing and implementing clinical pathways and plans of care for the stroke patient population.
• Ensure the availability of accurate and appropriate patient/family education materials.
• Facilitate electronic capture of data elements required for the stroke program and to improve the care of stroke patients.
• Role model competence in advanced nursing skills.
• Co-chair Stroke Support Group

2. Educator

• Teach, coach, support, and mentor nursing staff and healthcare learners to promote evidence-based clinical practice, knowledge, skills and professional development. Capitalize on opportunities for real time instruction of staff.
• Collaborate with Stroke Medical Director, Neuroscience Service Line Director and stroke team to develop education plans.
• Assess, plan, design, implement, and evaluate stroke educational programs for patients, family staff, and larger community.
• Take responsibility for own education by staying current with the literature, participating in daily rounds, and taking advantage of available learning opportunities.

3. Research Utilization and Investigation

• Collect clinical documentation, quality and outcome data through concurrent and retrospective documentation audits, clinical observation, surveys, and other methodologies as defined by the The Joint Commission Stroke Certification standards, UHC, and Get with the Guidelines.          
• Participate in interdisciplinary performance improvement and clinical research to promote evidence-based nursing practice and to improve clinical outcomes.
• Demonstrate impact of stroke coordinator on patient care by tracking, documenting, and reporting stroke patient outcomes.
• Identify system barriers to the provision of stroke patient care; develop a plan to explore and resolve such barriers.
• Participate in research studies and provide data as approved by the institution (Ex. IMPROVE)

  4. Consultant

• Collaborate with and maintain an ongoing, productive relationship with groups beneficial to stroke patient education: Intensive Care Unit; Neuro Vascular Interventional Radiology (Biplane), Neuroscience CSU, the Emergency department, and Hospital Patient Education Committees.
• Collaborate with Neuroscience Leadership, Stroke Team leadership, and DUHS Marketing Department to plan and facilitate community outreach and educational events (2-4 per year.)
• Serve as Duke’s point person in working with the American Heart Association/American Stroke Association’s stroke related standards.
• Collaborate with advance practice nurses locally and nationally who are active in stroke program development, implementation and follow-up.
• Assist in identifying budgetary needs to support Stroke Program initiatives.
• Collaborate with EMS agencies and OSH

5. Professional Leadership and Development

• Participate in and support accreditation, program and broader certification, and regulatory activities of Stroke Program and broader organization.
• Role model through conduct, communication, dress, leadership, critical thinking and problem solving skills.
• Role model for healthcare providers a positive, respectful, outcomes-based professional and collaboration practice model.
• Assume responsibility for professional self-development. Quality of work reflects high professional and ethical standards.
• Demonstrate responsibility for professional practice through active participation in professional organizations, obtaining a minimum of 25 continuing education hours/year, and in maintaining certification in area of specialization.
• Enhance the body of knowledge in nursing through exchange of ideas and knowledge using venues such as posters, newsletters, presentations and publications.

Knowledge, Skills andAbilities

SUPERVISIONBUDGET PROJECTIONSANALYZE TRENDSCUSTOMER SERVICE

Level Characteristics

Minimum Qualifications

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Education

Position requirements graduation from NLN accredited school of nursing; BSN required or must demonstrate evidence of enrollment in Bachelor’s degree program. A minimum of three years’ experience as registered nurse with two years’ experience in neuroscience or medical surgical, must demonstrate and maintain licensing requirements of Duke Raleigh Hospital and North Carolina State Board of Nursing. BLS required; Certification in stroke required within one year of hire

Experience

Work requires the ability to plan and administer programs and direct program activities within a specific functional area, generally acquired through four years of related experience. OR ANY OTHER EQUIVALENT COMBINAT ION OF RELEVANT EDUCATION AND/OR EXPERIENCE

Degrees, Licensures, Certifications

N/A

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends onthe robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.