Patient Service Associate - Duke Neurosurgery of Raleigh

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Duke Health Integrated Practice

Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of Duke Health's mission across the state of North Carolina.

$2,500 Commitment Bonus for qualifying candidates!

JOB LOCATION

Duke Neurosurgery of Raleigh - 3480 Wake Forest Rd

JOB SUMMARY

We are seeking a Patient Service Associate to coordinate and participate in a variety of duties associated with daily clinic preparation process, patient identification, patient check in/out, charge posting, cash management and patient appointment scheduling. Position also involves customer service, message distribution, ancillary scheduling and preparation and referrals management. 

JOB DUTIES AND RESPONSIBILITIES

• Provide excellent customer service to patients and their loved one.
• Answering phones and distribution of messages correctly through the Epic system.
• Batch out and reconcile cash bag daily.
• Check-in patients upon arrival in the practice. Identify correct patient information in Maestro Care and verify demographic data for three clinics with an average 140 arrived visits per day.
• Present and educate patients on required forms and obtain signature as required by policy and procedure.
• Collect and post co-payments and balances on accounts.
• Check out patients and schedule follow up appointments.
• Schedule appointments if referred by another physician in the center.
• Explain billing to patients according to PRMO credit and collection policies.
• Answer telephone and deliver messages according to practice communication standards.

JOB ELIGIBILITY REQUIREMENTS

• Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education.
• Minimum of one year of work experience in directly communicating and providing service to patients or public; preferably in a healthcare related field.
• Experience in effectively coordinating multiple tasks or activities. 

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

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Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.