Patient Service Associate - Duke Neurosurgery of Raleigh

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Duke Health Integrated Practice

Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of Duke Health's mission across the state of North Carolina.

$2,500 Commitment Bonus for qualifying candidates!

JOB LOCATION

Duke Neurosurgery of Raleigh - 3480 Wake Forest Rd

JOB SUMMARY

We are seeking a Patient Service Associate to independently perform health information activities necessary to organize, maintain and use electronic patient health records. Position has a high level of customer service, strong analytic and problem solving skills. Ability to navigate and query multiple electronic record requests.

JOB DUTIES AND RESPONSIBILITIES

• Completes a review of authorization or request for records for continuity of care and patient requests.
• Responsible for scanning using Solarity system.
• Monitors and disseminates medical records through electronic fax transmissions.
• Analyze and review basic patient demographics escalating corrections and duplicate medical record merges.
• Serve as front desk coverage with all duties that pertain to front desk registration check-in/out and phone ques.
• Places orders for all fax/copier toners for the center.
• Maintains monthly fax transmissions.

JOB ELIGIBILITY REQUIREMENTS

• Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education.
• Minimum of one year of work experience in directly communicating and providing service to patients or public; preferably in a healthcare related field.
• Experience in effectively coordinating multiple tasks or activities.

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

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Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.