Patient Service Associate - Duke GI-Endoscopy of Raleigh

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Duke Health Integrated Practice

Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina.

$2,500 Commitment Bonus for qualifying candidates!

JOB LOCATION

Duke GI-Endoscopy of Raleigh - 3300 Executive Dr.

JOB SUMMARY

Coordinate and participate in a variety of duties associated with daily clinic preparation process, patient identification, patient check in/out, charge posting, cash management and patient appointment scheduling. Position also involves customer service, message distribution, ancillary scheduling and preparation and referrals management.).

JOB DUTIES AND RESPONSIBILITIES

• Coordinates patient registration, scheduling, and visit preparation by reviewing records, verifying demographics and insurance, collecting payments, obtaining required documentation, and supporting check-in and check-out processes.
• Maintains accurate patient records, schedules tests and procedures, manages encounter and billing documentation, answers phones, and communicates patient information and messages in a timely manner according to practice standards.

JOB ELIGIBILITY REQUIREMENTS

Education: High school diploma or equivalent with basic grammar and math skills.

Experience: One year of customer service experience, preferably in a healthcare setting, with demonstrated ability to coordinate multiple tasks.

Knowledge, Skills, and Abilities: Strong communication, customer service, data entry, and organizational skills; knowledge of medical terminology; and the ability to apply policies related to patient registration, payment collection, record maintenance, and confidentiality.