PATIENT SERVICE ASSOCIATE (DUHS Commitment Bonus Eligible)

Duke Health Integrated Practice is an exceptional, multi-specialty physician practice encompassing 140 clinics across North Carolina. We attract and retain premier medical professionals with competitive compensation, benefits, and a nurturing work atmosphere that unites passion and purpose.

Learn more about us: https://dhip.dukehealth.org/about-us

$5000 Commitment Bonus | Paid out in 2 equal installments over 12 months in 6-month increments (received at 6 months and 12 months). ​**Only new hires who have not worked for Duke University Health System in the past 12 months (at the time of offer) are eligible to receive the commitment bonus.**

JOB LOCATION

Carolina Family Practice & Sports Medicine - 8300 Health Park

JOB SUMMARY

We are seeking a Patient Service Associate to coordinate and participate in a variety of duties associated with daily clinic preparation process, patient identification, patient check in/out, collect and post payments and patient appointment scheduling. Position also involves customer service, message distribution, obtain and verify insurance information and scheduling.

JOB DUTIES AND RESPONSIBILITIES

• Verify and update patient demographic and insurance data during the check in process. Collect and post co-payments and balances on accounts due. Assist with walk in requests. Obtain and scan COA/ HIPPA/Medicare documents to the patient’s charts. Check-out patients and schedule follow ups as needed. Coordinate all labs/procedures as requested. Follow correct process for patients obtaining prescriptions, forms, and other patient documents. Daily closing of cash drawer.
• Answer phones, transfer call and send messages. Use Jabber when necessary.
• Process  faxes and distribute accordingly.
• Scanning.
• Other duties as assigned mail, all Maestro Care In-Basket requests includes (appointments, prescription, staff messages) maintenance of the lobby, restocking supplies).
• Process medical records.

JOB ELIGIBILITY REQUIREMENTS

• Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education.

• Minimum of one year of work experience in directly communicating and providing service to patients or public; preferably in a healthcare related field. Experience in effectively coordinating multiple tasks or activities.

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Some roles within our organization may encompass essential job functions requiring distinct physical and/or mental capabilities. Further details and accommodation requests will be addressed by individual hiring departments.

Duke Health Integrated Practice is dedicated to Equal Opportunity Employment, fostering a diverse workforce without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

We aspire to build a community grounded in collaboration, innovation, creativity, and belonging. Our shared achievements rely on a dynamic exchange of ideas, flourishing best when a multitude of perspectives, backgrounds, and experiences thrive. Upholding these values is a collective responsibility within our community.

This job description aims to outline representative responsibilities for this title, not an exhaustive account of specific duties. Employees may be assigned job-related tasks beyond those explicitly outlined here.