Referral Specialist / Patient Service Associate  (DUHS Commitment Bonus Eligible)

Duke Health Integrated Practice is an exceptional, multi-specialty physician practice encompassing 140 clinics across North Carolina. We attract and retain premier medical professionals with competitive compensation, benefits, and a nurturing work atmosphere that unites passion and purpose.

Learn more about us: https://dhip.dukehealth.org/about-us

$5000 Commitment Bonus | Paid out in 2 equal installments over 12 months in 6-month increments (received at 6 months and 12 months). ​**Only new hires who have not worked for Duke University Health System in the past 12 months (at the time of offer) are eligible to receive the commitment bonus.**

JOB LOCATION

Carolina Family Practice & Sports Medicine - 8300 Health Park

JOB SUMMARY

We are seeking a Referral Specialist (Patient Service Associate) to be part of a multifunctional team charged with the responsibility of providing efficient access and professional service to Duke Health and other entities. Position also involves customer service, message distribution, obtain and verify insurance information and scheduling.  

JOB DUTIES AND RESPONSIBILITIES

• Process provider & patient referral requests from work queues. Contact other practices/specialists, insurances, use websites, and check insurance benefits to obtain authorizations as needed. Manage referral phone line. Process Maestro Care In-Basket messages for referral requests including staff messages.
• Verify and update patient demographic and insurance data during the check in process. Collect and post co-payments and balances on accounts due. Assist with walk in requests. Obtain and scan COA/ HIPPA/Medicare documents to the patient’s charts. Check-out patients and schedule follow ups as needed. Coordinate all labs/procedures as requested. Follow correct process for patients obtaining prescriptions, forms, and other patient documents. Daily closing of cash drawer.
• Answer patient calls, transfer accordingly, send messages and schedule appointments. Utilize Jabber when necessary.
• Process  faxes and distribute accordingly.
• Scanning.
• Other duties as assigned.

JOB ELIGIBILITY REQUIREMENTS

• Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education.

• Minimum of one year of work experience in directly communicating and providing service to patients or public; preferably in a healthcare related field. Experience in effectively coordinating multiple tasks or activities.

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Some roles within our organization may encompass essential job functions requiring distinct physical and/or mental capabilities. Further details and accommodation requests will be addressed by individual hiring departments.

Duke Health Integrated Practice is dedicated to Equal Opportunity Employment, fostering a diverse workforce without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

We aspire to build a community grounded in collaboration, innovation, creativity, and belonging. Our shared achievements rely on a dynamic exchange of ideas, flourishing best when a multitude of perspectives, backgrounds, and experiences thrive. Upholding these values is a collective responsibility within our community.

This job description aims to outline representative responsibilities for this title, not an exhaustive account of specific duties. Employees may be assigned job-related tasks beyond those explicitly outlined here.