Appointment Coordinator - Duke Cardiology of Raleigh

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Duke Health Integrated Practice

Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of Duke Health's mission across the state of North Carolina.

JOB LOCATION

Duke Cardiology of Raleigh - 3320 Wake Forest Rd

JOB SUMMARY

We are seeking an Appointment Coordinator to coordinate and perform a variety of duties associated with appointment scheduling for clinic visits, studies and procedures. Typically serves as the first point at which a patient is registered into Duke Health System.

JOB DUTIES AND RESPONSIBILITIES

• Review and coordinate appointment requests, determine appropriate services, physician and appropriateness of setting.
• Identify correct patient in Maestro Care, verify patient demographic and insurance data.
• Coordinate labs and procedures in accordance with physician prefers. Notify patients of testing date, time and location. 
• Work the orders WQ. Schedule tests and procedures. Complete and distribute ancillary service requisitions.
• Answer telephone, take and deliver messages to physicians, nurses and others. Report obtained medical information from patients and referring physicians accurately, completely and timely. Disseminate messages according to practice communication standards.
• Handle all in basket messages to the front desk pools. 
• Enter incoming referrals from outside of Duke. 
• Call internal referrals from within Duke. 
• Handle recall appointments for multiples providers.
• Explain billing to patients according to PRMO credit and collection policies.    
• Determine the amount of cash to be collected based on insurance plan.

JOB ELIGIBILITY REQUIREMENTS

• Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education
• Minimum of one year of work experience in directly communicating and providing service to patients or public; preferably in a healthcare related field. Experience in effectively coordinating multiple tasks or activities.
• Strong verbal and written communication.
• Basic PC and data entry skills.
• Knowledge of medical terminology and telephone etiquette.
• Demonstrated ability to organize and prioritize work, provide oral and written instructions, interact tactfully with customers and establish and maintain effective relationships with others.
• Must be able to apply specific departmental policies rules and regulations relating to verifying patient information, collecting payments and maintaining records and forms.

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression,gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodationwill be provided by each hiring department.