Administrative Clerk

Duke Health Integrated Practice is an exceptional, multi-specialty physician practice encompassing 140 clinics across North Carolina. We attract and retain premier medical professionals with competitive compensation, benefits, and a nurturing work atmosphere that unites passion and purpose.

Learn more about us: https://dhip.dukehealth.org/about-us

JOB LOCATION

DHIP Administrative Offices RTP - 4825 Creekstone Dr

JOB SUMMARY

We are seeking an Administrative Clerk to perform clerical duties in maintaining patient medical records that include compiling, sorting, filing, collating, copying, scanning, locating, verifying, completing, uploading and transporting confidential information in accordance with established procedures and regulations. Review two outpatient Cardiology Clinic schedules and conduct a chart review for appropriate records for their upcoming appointments. Contact patients and outside medical facilities to obtain outside records or images. Tasks include completing medical records requests, information release, transcription (electronic release), reception, and Master Patient Index. Additional duties include, check in/out patients for appointments, scheduling appointments and procedures, answering, directing or forwarding incoming phone calls for the medical practice when applicable.   

JOB DUTIES AND RESPONSIBILITIES

• Review clinic schedules and medical charts to determine if appropriate records are available for a new Cardiology patient visit. The records include clinic notes, surgical reports, holter and diagnostic reports, images, CT scans, MRIs, and EKG rhythm tracings etc.
• Process the provider/nurse inbasket medical record requests by requesting and obtaining the records from outside facilities.
• Process, scan, and upload medical records from paper or electronic form, upload documents through Solarity Software into Epic.
• Request and upload medical images to Powershare from outside facilities.
• Clear fax machine or fax box hourly and distribute to appropriate staff.
• Contact patients and medical facilities for medical record information.
• Create and mail out image requests on a CD to patients and outside facilities.
• Manage, send, sort and distribute clinic, provider and personnel mail.

JOB ELIGIBILITY REQUIREMENTS

• Work requires knowledge of basic grammar and mathematical principles normally equivalent to a high school education.
• Work generally requires three months of clerical or general office support experience to become familiar with activities involved with providing routine clerical support.

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Some roles within our organization may encompass essential job functions requiring distinct physical and/or mental capabilities. Further details and accommodation requests will be addressed by individual hiring departments.

Duke Health Integrated Practice is dedicated to Equal Opportunity Employment, fostering a diverse workforce without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

We aspire to build a community grounded in collaboration, innovation, creativity, and belonging. Our shared achievements rely on a dynamic exchange of ideas, flourishing best when a multitude of perspectives, backgrounds, and experiences thrive. Upholding these values is a collective responsibility within our community.

This job description aims to outline representative responsibilities for this title, not an exhaustive account of specific duties. Employees may be assigned job-related tasks beyond those explicitly outlined here.