Regional Director - Ambulatory Services

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Duke Health Lake Norman Hospital

Pursue your passion for caring with Duke Health Lake Norman Hospital in Mooresville, North Carolina. The smallest of Duke Health’s four hospitals at 123-beds, it offers a comprehensive range of medical services, including 24-hour emergency care, cardiology, orthopedics, women's services, and surgical specialties.

General Description of the Job Class

The Regional Director position is responsible for providing broad strategic and administrative direction for policies, procedures, services and programs of a multiple-site region within the DPC and PDC networks. The position supervises Health Center Administrators and participates in the analysis, planning and strategy formulation of practice and of network-wide goals.

Duties and Responsibilities of this Level

• Provide administrative oversight to Health Center Administrators in areas such as clinical quality, customer service, human capital management, culture and engagement, information systems, process management and lean management principles, finances and general clinic operations.
• Exercise leadership and management responsibility over all functions within this management portfolio ensuring efficient services that are designed to meet the needs of patients, physicians, the public, and staff.
• Participate, with other senior ambulatory personnel, in the analysis, planning and strategy formulation of ambulatory entity goals and the implementation of plans and programs; analyze practice operations and needs to determine potential enhancements or improvements to procedures and activities.
• Maintain liaison with all levels of Duke administration, physicians, PRMO, DHTS, Marketing, outside organizations, etc. to coordinate the business of assigned region, accomplish directives and facilitate the resolution of problems.
• Work with leadership teams throughout the health system, serving as a resource to help reduce costs, enhance revenues, achieve effective utilization and quality goals and objectives, analyze and utilize information to develop and support management decisions.
• Develop and foster effective collaboration between other Health System departments to ensure an integrated approach to providing services, and fulfilling our operational goals and objectives.
• Direct the compilation of and/or prepare operational or financial reports and analyses setting forth progress, adverse trends and appropriate recommendations or conclusions. Assure achievement of balanced scorecard targets.
• Determine departmental fiscal requirements and approve budgetary recommendations for assigned practices; monitor and verify reconciliation of expenditure of budgeted funds.
• Establish major schedules, task assignments and allocation of manpower, space and equipment to ensure conformance with commitments for assigned ambulatory clinics/practices.
• May direct the strategic assessment of marketplace needs, the competitive environment, cost management, and customer-focused programs and services. Develop new business strategies to enhance market share and improve overall performance.
• May be responsible for managing physician contracts as they pertain to compensation, benefits, termination, schedules and liability/malpractice coverage (for outside activities).
• Direct various personnel functions including, but not limited to, hiring, performance appraisals, promotions, transfers and vacation schedules.
• Perform other related duties incidental to the work described herein.

Required Qualifications at this Level

Education

Work requires organizational, analytical and communication skills acquired through the completion of a bachelor's degree program in a business or healthcare-related field.

• A clinical degree (e.g., RN, PA, NP) is strongly preferred.
• A master's degree in a business or healthcare-related field is strongly preferred.

Experience

A minimum of seven years of clinic/practice management or other related healthcare administration experience is required. An ideal canddiate will have:

• A clinical background with direct aptient care expereince (e.g., RN, PA, NP), preferably combined with leadership in practice operations.
• Demonstrated expertise in patient flow, quality and safety, and financial analysis, including a strong understanding of the revenue cycle.
• Proven ability to manage complex business and human capital issues and communicate effectively with physicians, staff, and managers.

Degrees, Licensure, and/or Certification

N/A

Knowledge, Skills, and Abilities

Supervision

Budget Projections

Analyze Trends

Personnel Practices

Customer Service

Accounting - Bookkeeping

Duke Payroll System

Duke Accounting System

Distinguishing Characteristics of this Level

N/A

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends onthe robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.