MEDICAL ASSISTANT, CERTIFIED

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Duke Health Lake Norman Hospital

Pursue your passion for caring with Duke Health Lake Norman Hospital in Mooresville, North Carolina. The smallest of Duke Health’s four hospitals at 123-beds, it offers a comprehensive range of medical services, including 24-hour emergency care, cardiology, orthopedics, women's services, and surgical specialties.

Duke Nursing Highlights:

• Duke University Health System is designated as a Magnet organization
• Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.
• Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
• Duke University Health System has 6000 + registered nurses
• Quality of Life: Living in the Triangle!
• Relocation Assistance (based on eligibility)

Occ Summary

The Medical Assistant, Certified functions as an integral member of the medical and/or nursing staff in the examination and treatment of interdisciplinary healthcare team in providing direct patient care. The Medical Assistant, Certified performs routine administrative and patient care supportive duties in a Health System medical practice that assist patients and ensure the clinic/office runs smoothly.

Work Performed

Clinical responsibilities: directed. and procedures. The CMA greets patients, answers telephones, schedules appointments to The CMA takes medical histories and records vital signs, explains Other clinical support responsibilities include disposing of forms, handles billing, bookkeepingto include receiving copays and May be requested to be a liaison for clinic activities such as Joint Patient care support responsibilities may include assisting the medical treatment procedures to patients, and prepares patients for examinations and nursing staff during examination and procedures, collecting and preparing laboratory specimens, performing basic laboratory test in the clinic/office, taking electrocardiograms, removing sutures/ staples, changing sterile and non-sterile dressings, promoting patient/family understanding of the educational content and his/her involvement in the plan of care, and documenting in the patient record. contaminated supplies, instrument processing, high level disinfection and sterilization of medical instruments, telephoning prescriptions to a pharmacy, preparing and administering medications as directed by a physician, and authorizing drug refills as directed. Performs other clinical functions as delegated and supervised by the physician. Administrative responsibilities: include arrive appointments in MaestroCare, checkout patients, and referral scheduling; arranges for hospital admissions and laboratory services, updates and files patient medical records, fills out insurance collections on account balances; correspondence, and ordering clinical and clerical supplies and forms. Performs other administrative duties as Commission and falls and/or participate in clinic committees.

Knowledge, Skills and Abilities

Good customer service skills. Heavy lifting and the ability to transport stretcher and wheelchair patients may be required. Working knowledge of sanitation, personal hygiene and basic health and information Age specific competencies. Working knowledge of sterile techniques and special procedures that are Ability to establish and maintain effective working relationships with work collaboratively patients and clinic staff Working knowledge of procedures and techniques involved in administering Work requires the ability to understand and follow oral and written Medical terminology Typing skills Levels II and III -- Ability to independently seek out resources and Daily clinic preparation process; registration, scheduling, charge routine and special treatments to patients. instructions generally acquired through a high school education and medical assistant programming. applicable to work performed. safety precautions applicable for work in a clinic setting. Working knowledge of infection control procedures and safety precautions. posting, order entry. Able to document and communicate pertinent

Level Characteristics

N/A

Minimum Qualifications

Duke is an Equal Opportunity Employer committed to provi dingemploymentopportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, geneticinformati on, national origin, race, religion, sex (including pregnancyand pregnan cy related conditions), sexual orientation or militarystatus.

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Duke aspires to create a community built on collaboration,inno vation, creativity, and belonging. Our collective success depends onthe robust exchange of ideas—an exchange that is best when the richdiversity of our perspectives, backgrounds, and experiences flourishes.To achieve this exchange, it is essential that all members of thecommunity feel se cure and welcome, that the contributions of allindividuals are respected , and that all voices are heard. All members ofour community have a resp onsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University andDuke University Healt h System may include essential job functions thatrequire specific physic al and/or mentalabilities. Additionalinformation and provision for requ ests for reasonable accommodation willbe provided by each hiring departm ent.

Education

Level I -- Graduatio n from accredited Medical Assistant program stronglypreferred. High scho ol or GED graduation required.Level II -- Graduation from a medical assi stant program accredited bythe Commission on Accreditation of Allied Hea lth Education Programs(CAAHEP) or the Accrediting Bureau of Health Educa tion Schools (ABHES)strongly preferred. High school or GED graduation re quired.Level III -- Graduation from a medical assistant program accredit ed bythe Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES)st rongly preferred. High school or GED graduation required.Level IV -- Gra duation from a medical assistant program accredited bythe Commission on Accreditation of Allied Health Education Programs(CAAHEP) or the Accredi ting Bureau of Health Education Schools (ABHES)strongly preferred. High school or GED graduation required.

Experience

Level I -- No experience required.Level II -- 1 year of clinical experience as a Medical Assistant,Certified in a clinical setting.Level III -- 2 years of clinical experience as a Medical Assistant,Certified in a clinical s etting.Level IV -- 3 years of clinical experience as a Medical Assistant ,Certified in a clinical setting.Note: 1 year of experience will be prov ided for an Associate degree inMedical Assisting.General Ladder Statemen t: In addition to the education and experiencenoted, applicants must mee t all requirements set forth in the MedicalAssistant, Certified (CMA/RMA ) Ladder Program document for Levels II,III, and IV.

Degrees, Lic ensures, Certifications

Level I -- Certification by AAMA, AMT, NH A-CCMA, NCMA or ARMA required.BLS required.Level II -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required.BLS required.Level III -- Cer tification by AAMA, AMT, NHA-CCMA, NCMA or ARMArequired. BLS required.Le vel IV -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required.BL S required.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends onthe robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.