Laboratory Support Supervisor

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Duke Health Lake Norman Hospital

Pursue your passion for caring with Duke Health Lake Norman Hospital in Mooresville, North Carolina. The smallest of the four Duke Health hospitals at 123-beds, it offers a comprehensive range of medical services, including 24-hour emergency care, cardiology, orthopedics, women's services, and surgical specialties.

Summary & Work Performed

Supervise the work of subordinate personnel in non-analytic areas of the laboratory to include phlebotomy, specimen management, courier services, send out services.

• Supervise and coordinate the activities of subordinate personnel.
  • Staff that they will supervise will be approximately 15-20 clinical technicians/phlebotomists with one who is over the referral area.
• Supervise and participate, as needed, in the more complex procedures and problem solving within functional area.
• Provide technical assistance, instruction and consultation to students and employees.
• Participate in the development of new procedures, processes and techniques for collection, handling and/or transport of laboratory specimens.
• Evaluate and modify workflow patterns and prepare reports outlining appropriate recommendations and conclusions. 
• Recommend various personnel actions including, but not limited to, hiring, performance appraisals, promotions, transfers, and vacation schedules.
• Perform other related duties incidental to the work described herein.

Knowledge, Skills and Abilities

• Ability to supervise.
• Within the clinical laboratories we embrace Duke’s purpose, placing the patient at the center of everything we do.
• We do this by demonstrating behaviors that focus on delivering patient- and family- centered care and embodying the values that promote a positive work culture.
• We expect every team member to commit to these values and hold each other accountable in the spirit of mutual respect and belonging.

Minimum Qualifications & Education

• Work requires an educational background generally equivalent to a high school education.
• Minimal educational or experience requirements may be modified on a case-by-case basis at the discretion of the CLIA (Clinical Laboratory Improvement Amendment) director if minimal CLIA requirements are met by the employee for the tasks being performed.

Experience

• If the position is in a specimen handling area orsend out area, 5 years If the position is in a courier area, 5 years of experience in transport of materials.
• Or an equivalent combination of relevant education and/or experience.

Degrees, Licensures, Certifications

• Phlebotomy certification by a nationally recognized organization is required if the position is in a phlebotomy area.
• A valid NC driver’s license is required for courier area.

Schedule