Nurse Manager - Hillsborough Family Practice

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Primary Care

Pursue your passion for caring with Duke Primary Care, which offers family, adolescent, and internal medicine services as well as urgent, general pediatric, and virtual care at nearly 50 clinic locations across central North Carolina.

Duke Nursing Highlights:

• Duke University Health System is designated as a Magnet organization
• Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.
• Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
• Duke University Health System has 6000 + registered nurses
• Quality of Life: Living in the Triangle!
• Relocation Assistance (based on eligibility)

Nurse Manager, AC - Hillsborough Family Practice

Duke Primary Care Hillsborough provides comprehensive, family-centered care for patients of all ages in one convenient location. Our team offers everything from annual physicals, screenings, and immunizations to sick visits, chronic condition management, and women’s health services. We also provide pediatric care, including well-child visits, school and sports physicals, and ongoing support for conditions like asthma, allergies, and diabetes. With on-site lab testing and X-rays, we make it easy for patients to get the care they need close to home.

Location: 267 South Churchton Street, Hillsborough, NC 27278

Schedule: 8am – 5pm, Monday – Friday

What you will do:

Clinical Operations Management

• Clinic Oversight:
  • Manage and coordinate patient care and personnel needs in a DUHS clinic.
  • Work performed involves managing multi-specialty nursing services delivered within a specified clinic.
  • Manage the clinic in the absence of the HealthCare Administrator/Practice Manager; be available on-call for emergencies involving the facility or staff.
• Operational Efficiency:
  • Develop and implement processes to enhance clinic operations and practices for ongoing quality improvement.
  • Identify clinical operational needs; manage appropriate levels of equipment and supplies, and monitor equipment maintenance.
  • Assess the environment and make recommendations to ensure optimal patient comfort, safety, and compliance with regulatory bodies (e.g., OSHA, JCAHO).
• Policy Development:
  • Develop, document, implement, and monitor written policies and procedures reflective of the ambulatory healthcare site’s mission and objectives.
  • Perform other related duties incidental to clinic operations.

Strategic Planning & Program Development

• Program Implementation:
  • Plan, develop, implement, and evaluate ambulatory health care services, programs, and activities.
  • Collaborate with the Health Center Administrator/Nurse Manager in determining fiscal requirements; submit budgetary recommendations including necessary nursing personnel and patient care materials.

Personnel Management & Development

• Human Resources:
  • Manage various personnel actions including, but not limited to, hiring, orientation, performance appraisals, promotions, and scheduling.
  • Counsel and conduct formal discipline of clinical staff as needed.
• Professional Development:
  • Collaborate in the development, implementation, and expansion of learning opportunities and skill development for all clinical staff.
  • Collaborate with nursing colleagues in ambulatory care to promote optimal utilization of nursing resources among various clinics.

Patient & Family-Centered Care

• Care Delivery:
  • Analyze, develop, and maintain an effective and efficient nursing care delivery system that reflects patient and family needs across the continuum, achieving desired outcomes.
  • Promote education for patients, patient families, and the community.
  • Participate in direct patient care activities as a targeted strategy for role modeling or information gathering.

Customer Service & Communication

• Service Excellence:
  • Cultivate exemplary customer service throughout the organization.
  • Promote effective communication skills including problem-solving, assertiveness, team support, feedback, active listening, and conflict resolution.

Knowledge, Skills and Abilities:

• Clinical Quality Management and Service management skills
• Orientation, Accountability, Planning, prioritization and time
• Problem solving and innovation
• Initiative financial savvy
• Active Listening, effective communication; identifying and recruiting top talent
• Develop and retain talent
• Showing support- teambuilding, conflict prevention and management
• Motivating and influencing managing vision and purpose
• Working knowledge of regulatory requirements including North Carolina Nurse Practice Act Level Characteristics

Minimum Qualifications

Education-Bachelor's degree in Nursing is required. Master's degree in Nursing strongly preferred.

Experience-Three years of nursing experience is required.

Degrees, Licensures, Certifications

• Must have current or compact RN licensure in the state of North Carolina. BCLS certification required
• Nurses hired into leadership positions must obtain a leadership certification within three months of hire
• New nurse leaders who are ineligible to sit for an exam because they have not been working in a leadership role for the minimum amount of time required must complete their certification within three months of becoming eligible

Job Title: NURSE MANAGER, AC

Job Code: 5401

FLSA: E

Job Level: H2

Revised Date: 04/11/2022

Supervisory Responsibility: Yes

Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.