Visitor Services Representative - Part Time

Duke University:

Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America’s leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.

The Nasher Museum of Art’s Visitor Services Representative is a dynamic, customer-service based position that offers the opportunity to work in a contemporary art setting with an international reputation and record of diverse, engaging exhibitions. Visitor Services Representatives work with professional museum staff and expert art educators to deliver a positive and informed visitor experience while furthering their art history knowledge (with emphasis on modern/contemporary art), developing their customer service skills, and participating in the daily operations of a visual arts museum.

Position Description:  Part-time (24 hours a week) position at the Nasher Museum Information Desk. Ability to work a flexible schedule including late nights, weekends, holidays and special/after-hour events as needed.

Responsibilities:

• Perform daily opening and/or closing procedures
  • Ensure the galleries and front desk is stocked with supplies and forms.
  • Record daily admissions
• Provide a welcoming introduction to the museum and offer friendly, informed customer service
  • Take initiative to converse with visitors about the museum, events, and exhibitions
  • Inform visitors of museum policies
  • Offer hands-on assistance to special needs or handicapped visitors
  • Address visitors/staff in a professional, respectful manner
  • Provide information and instructions to unscheduled groups and tours
  • Handle phone inquiries and direct to the appropriate staff person, as needed
  • Process memberships and encourage visitor support
• Follow staff policies and daily operational procedures
  • Check staff calendar updates, tour notes, and event notifications each shift
  • Arrive promptly for all shifts
  • Notify manager as directed for requested time off
• Participate in educational, exhibition, and staff opportunities
  • Attend staff trainings and new exhibition trainings
  • Research artists, read prepared materials, shadow a group tour etc.
  • Promptly assist senior staff members with tasks, as needed

The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

Qualifications:

• Organizational and problem-solving skills needed
• Strong customer service/hospitality experience
• Excellent interpersonal and communication skills required with the ability to clearly speak and understand the English language
  • Bi-lingual a plus
• Ability and eagerness to work with diverse audience/staff
• Ability to lead by example
• A background or experience with Art History or Visual Arts preferred.
• Experience using personal computers with a strong knowledge of Microsoft Windows and Windows applications.
• Basic data entry skills: Verify written information against existing records and make basic arithmetical calculations. Tabulate and post data in record book, copy data and assist in the compilation of records or reports.
• The scope of this position requires weekday and weekend workdays.
• Ability to work in late night, weekend, holiday and after-hour events as needed

Education/Training

• Work requires communication and comprehension skills normally acquired through a high school education.

Mission Statement:  The Nasher Museum of Art at Duke University promotes engagement with the visual arts among a broad community including Duke students, faculty, and staff, the greater Durham community, the Triangle region, and the national and international art community. The museum is dedicated to an innovative approach, and presents collections, exhibitions, publications, and programs that attain the highest level of artistic excellence, stimulate intellectual discourse, enrich individual lives, and generate new knowledge in the service of society. Drawing on the resources of a leading research university, the museum serves as a laboratory for interdisciplinary approaches to embracing and understanding the visual arts.

Anticipated Pay Range:

Duke University provides an annual base salary range for this position as USD $18.00 to USD $22.39.  Duke University considers factors such as (but not limited to) scope and responsibilities of the position; candidate's work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer.

Your total compensation goes beyond the dollars on your pay check.  Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family-friendly and cultural programs to eligible team members. Learn more at: https://hr.duke.edu/benefits/

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/ or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Minimum Qualifications

Education

Work requires knowledge of basic mathematical and clerical principles generally acquired through a high school education.

Experience

Work generally requires 6 months of experience in a related position to become familiar with the accepted clerical practices involved in receiving and paying cash, processing forms, counting money, preparing reports, and making deposits.OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.