Violence Recovery Specialist - PROGRAM COORDINATOR

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke University Hospital

Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States and is the number one hospital in North Carolina, according to U.S. News and World Report for 2023-2024. Duke University Hospital is the largest of Duke Health's three hospitals and features 1048 patient beds, 65 operating rooms, as well as comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.

General Description of the Job Class

The Senior Violence Recovery Specialist (SVRS) works as part of a multidisciplinary team to address the issue of violent intentional injuries in our community by enabling Duke University Hospital (DUH) patients who have been impacted by violence-related trauma to access the clinical and community-based services necessary to fully recover, both mentally and physically, from exposure to violence. In addition to receiving high-quality medical care in the immediate aftermath of violent injury, patients will also receive the ongoing advocacy and intervention needed to reduce further exposure to violent injury after being discharged from the hospital. The SVRS is responsible for the provision of intensive crisis intervention and ongoing advocacy and case management to victims and survivors of violent intentional injury and their families/support network hospitalized at the DUH. The SVRS will work closely with community partners and an array of hospital providers to enable patients and their families to navigate the complex system of resources and ensure optimal utilization and follow-up.

Duties and Responsibilities of this Level

• Takes the lead to provide immediate trauma-informed assessment and crisis intervention for victims of penetrating trauma in collaboration with the DUH Surgical/Trauma Unit, Emergency Department, and Social Work/Care Coordination when first admitted and throughout hospitalization.
• Provide trauma-informed advocacy, case management, and supportive counseling to patients after leaving the hospital, including frequent follow-up contact with the patient, family/support network, and service providers to ensure continuity of care.
• Provides consultation to DUH providers on high-risk cases involving community violence and addresses practice issues that relate to the needs of patients and employees of DUH.
• Provide referrals to community service providers for ongoing services, resources, and opportunities to facilitate recovery, including mental health, employment, and education.
• Teach, mentor, shadow, and support entry-level staff on response in the hospital and community as appropriate.
• Contribute to program evaluation and development through timely and thorough documentation of all client and provider interactions utilizing program database and other data collection tools; collaborate and follow up with providers in a timely and appropriate manner.
• Participate in rounds and case reviews.
• Collaborate with a diverse array of community service providers, including education, employment agencies, mental health, and violence intervention, to coordinate services for patients impacted by violence and trauma.
• Work collaboratively with the County of Durham to provide ongoing and seamless services for patients in the designated team catchment areas.
• Take the lead on delivering education to health care providers on the culture and impact of community violence and trauma for the population served by DUH through this program, collaboratively with the Violence Recovery Program Manager.
• Complete all data entry, documentation, correspondence, and paperwork required by the program in a timely and appropriate manner.
• Assume additional direct service or administrative responsibilities as directed by the supervisor.
• Supervision of contractors as appropriate.
• Collaborate with community partners to enable patients to identify, access, and utilize community-based resources and services.
• Monitor quality and effectiveness of interventions to the population by setting long term and/or short-term specific, measurable goal(s).
• This position may require home visits however; position specific details and duties are available upon request.

Required Qualifications at this Level

Education:

Bachelor’s degree healthcare-related required (communications, allied health, information technology, business, etc.)

Experience:

• Demonstrated knowledge of community violence issues.

• Familiarity with Durham County neighborhoods.
• Knowledge of Durham community resources and established relationships with services

• Experience in working with community-based organizations.
• Must have solid advocacy/case management skills, excellent judgment, and interpersonal skills. Must work effectively as a member of a team and collaboratively with other professionals within the hospital and community.
• Independent critical thinking and judgment required.
• Excellent written and verbal communication skills; ability to assimilate information and communicate with various groups. Ability to work with diverse groups of people (e.g., race, ethnicity, age, class, sexual preference).
• Excellent organizational skills and ability to manage multiple tasks in a fast-paced environment.
• Ability to work with diverse groups of people (e.g. race, ethnicity, age, class, and sexual preference).
• Demonstrated ability to work independently and as part of a team.
• Comfort in bridging the hospital and community settings and demonstrated success in facilitating dynamic collaborations with diverse, multi-cultural populations collaboratively to respond to the issue of community violence.

• Must be working knowledge for using computerized word processing and database programs
• Experience in working with multidisciplinary teams preferred.
• Experience in a health care setting and preferred.

Minimum Qualifications

Education

Work requires analytical, communications and organizational skills generally acquired through completion of a bachelor's degree program

Experience

Work requires three years of experience in program administration or OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE involving academic, instructional or counseling activities to acquire skills necessary to plan, coordinate and implement a variety of program activities and events.

Degrees, Licensures, Certifications

N/A

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.