Be You. Be Bold. Choose Duke.

Be You.

Be Bold.

What You'll Do:

Safe Transportation Operations

• Safely operate assigned vehicles within designated service boundaries while adhering to all traffic laws, safety regulations, and University policies.
• Transport students, employees, patients, visitors, and other authorized passengers in a professional and courteous manner.
• Conduct required vehicle pre-trip and post-trip inspections and promptly report mechanical issues, safety concerns, or vehicle deficiencies.
• Maintain awareness of service routes, campus geography, roadways, and transfer locations.

Passenger Service & Support

• Deliver exceptional customer service by interacting with passengers in a respectful, patient, and professional manner.
• Assist passengers as needed to ensure a safe and comfortable transportation experience.
• Respond accurately to questions regarding transportation services, service boundaries, and rider eligibility.
• Support diverse populations while creating a welcoming and inclusive environment.

Dispatch & Communication

• Coordinate effectively with dispatch personnel in a demand-response transportation environment.
• Receive and transmit information using two-way radios, tablets, and other communication devices.
• Exercise sound judgment when responding to operational changes, emergencies, incidents, or service requests.
• Plan and execute efficient passenger pick-up and drop-off sequences while maintaining service standards.

Documentation & Compliance

• Complete manifests, vehicle inspections, incident reports, accident documentation, and other required records accurately and timely.
• Attend and successfully complete all required training programs.
• Maintain compliance with state driving requirements and Duke transportation policies.
• Prepare detailed reports regarding accidents, service disruptions, vehicle breakdowns, and operational incidents as required.

Schedule & Work Environment

• Primarily work evening and overnight shifts.
• Perform duties outdoors and in varying weather conditions.
• Support transportation operations outside standard business hours based on service needs.
• Perform additional related duties as assigned.

What You Bring

Minimum Qualifications

• Ability to follow written and verbal instructions typically acquired through a partial high school education.

• Minimum of one (1) year of experience operating a minivan, shuttle, passenger van, or larger vehicle.
• Experience transporting students, employees, patients, visitors, or customers preferred.
• Demonstrated commitment to safe driving practices and customer service excellence.

• Valid North Carolina Driver's License required.
• Must meet all applicable Duke University driver qualification requirements.

Preferred Skills

• Strong communication and interpersonal skills.
• Ability to work independently and make sound decisions.
• Experience in customer-facing transportation environments.
• Ability to use mobile technology, tablets, and radio communication equipment.
• Knowledge of campus, municipal, or public transportation operations is a plus.

Choose Duke.

Ready to Make a Difference?

Anticipated Pay Range: Duke University provides an annual base salary range for this position as USD $20.00 to USD $24.10. Duke University considers factors such as (but not limited to) scope and responsibilities of the position; candidate's work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer.