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Req ID:  6111
Date:  Aug 9, 2019

Durham, NC, US, 27710

Personnel Area:  UNIVERSITY

Duke University:


Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America’s leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.


The Nasher Museum of Art’s Visitor Services Cashier/Shift Leader is a dynamic, customer-service based position that offers the opportunity to work in a contemporary art setting with an international reputation and record of diverse, engaging exhibitions. Shift Leaders work with professional museum staff and expert art educators to deliver a positive and informed visitor experience while furthering their art history knowledge (with emphasis on modern/contemporary art), developing their customer service skills, and participating in the daily operations of a visual arts museum.

The primary responsibility of a Cashier/Shift Leader is to perform excellent customer service and to ensure that student visitor services representative staff or DTS team members are following proper procedures as it relates to cash handling and interaction with visitors.

Position Description:  Part time (15-20 hours a week) position at the Nasher Museum Information Desk, with at least two weekend days a month.


  • Perform daily opening and/or closing procedures
    • Handle cash
    • Balance evening registers
    • Generate depsit report
    • Recrd daily admissions


  • Provide a welcoming introduction to the museum and offer friendly, informed customer service
    • Take initiative t converse with visitors about the museum, events, and exhibitions
    • Infrm visitors of museum policies
    • Offer hands-n assistance to special needs or handicapped visitors
    • Address visitrs/staff in a professional, respectful manner
    • Prcess tours and direct groups when needed
    • Handle phne inquiries and direct to the appropriate staff person, as needed
    • Prcess memberships and encourage visitor support


  • Follow staff policies and daily operational procedures
    • Check staff calendar updates, tur notes, and event notifications each shift
    • Arrive prmptly for all shifts
    • Find a replacement if unable t attend a shift
    • Ntify manager as directed for requested time off


  • Participate in educational, exhibition, and staff opportunities
    • Attend staff trainings and new exhibitin trainings
    • Research artists, read prepared materials, shadw a group tour etc.
    • Prmptly assist senior staff members with tasks, as needed



  • A background in or experience with Art History or Visual Arts preferred.
  • Cash-handling and customer service/hospitality experience
  • Ability and eagerness to work with diverse audience/staff
  • Ability to lead by example
  • Strong interpersonal and communication skills required
  • Ability to work one weekly Tues-Fri shift and at least two weekend shifts a month


Mission Statement:  The Nasher Museum of Art at Duke University promotes engagement with the visual arts among a broad community including Duke students, faculty, and staff, the greater Durham community, the Triangle region, and the national and international art community. The museum is dedicated to an innovative approach, and presents collections, exhibitions, publications, and programs that attain the highest level of artistic excellence, stimulate intellectual discourse, enrich individual lives, and generate new knowledge in the service of society. Drawing on the resources of a leading research university, the museum serves as a laboratory for interdisciplinary approaches to embracing and understanding the visual arts.


Minimum Qualifications




Work requires knowledge of basic mathematical and clerical principles generally acquired through a high school education.




Work generally requires 6 months of experience in a related position OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE to become familiar with the accepted clerical practices involved in receiving and paying cash, processing forms, counting money, preparing reports, and making deposits.


Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.


Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.


Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.


Nearest Major Market: Durham
Nearest Secondary Market: Raleigh

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