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Transportation Supervisor

Be You.

Be Bold.

What You'll Do:

Lead Transportation Operations

• Coordinate and oversee daily transit operations, including route scheduling, staffing assignments, vehicle deployment, and service adjustments.
• Monitor bus routes, track vehicle performance, and ensure service reliability through real-time operational oversight.
• Operate transit vehicles when necessary to support service continuity.

Manage Scheduling & Staffing

• Develop and maintain operator schedules to ensure adequate staffing for semester routes, charter services, special events, and daily operations.
• Coordinate employee assignments, substitutions, overtime schedules, vacation coverage, and shift rotations.
• Dispatch drivers and communicate route updates, service changes, and operational notifications.

Coordinate Charter Services

• Assist university departments and community partners in determining transportation needs and selecting appropriate vehicle services.
• Coordinate charter scheduling, staffing, documentation, driver preparation, and customer billing processes.
• Provide operators with route information, service expectations, and event-specific details.

Support Vehicle Maintenance & Safety

• Participate in preventive maintenance planning and coordinate repairs and service appointments for university transit vehicles.
• Inspect vehicles to verify safety standards, operational readiness, and compliance requirements.
• Maintain accurate records related to inspections, incidents, accidents, and pre/post-trip documentation.

Train & Develop Team Members

• Train and coach transportation staff on safe vehicle operations, customer service expectations, and operational procedures.
• Monitor employee performance and provide ongoing feedback and development opportunities.
• Promote a culture of safety, accountability, and service excellence.

Improve Service & Operational Efficiency

• Analyze transportation operations, route performance, and equipment utilization to identify opportunities for improvement.
• Proactively recommend process enhancements, route modifications, and cost-saving initiatives.
• Learn and utilize transit planning and tracking software to support effective decision-making and operational oversight.

Deliver Exceptional Customer Service

• Respond to inquiries related to transit services, bus routes, stops, schedules, and vehicle tracking information.
• Maintain professional communication through daily operational reports, email correspondence, and customer interactions.
• Serve as a resource for transportation-related questions and service concerns.

Additional Responsibilities

• Perform other related duties as assigned in support of Duke Transportation Services operations.

What You'll Bring

Education

Experience

• Three years of transportation services experience required.
• An equivalent combination of education and experience may be considered.

Knowledge, Skills, and Abilities

• Strong organizational and scheduling skills.
• Ability to coordinate multiple priorities in a fast-paced environment.
• Knowledge of transportation operations, safety procedures, and fleet management principles.
• Effective communication and customer service skills.
• Ability to train, coach, and support team members.
• Experience using transportation tracking, scheduling, or dispatch software preferred.

Licensure

• North Carolina Class A or Class B Commercial Driver's License (CDL) with Passenger Endorsement required.

Choose Duke.

Ready to Make a Difference?

Anticipated Pay Range: Duke University provides an annual base salary range for this position as USD $20.75 to USD $29.96. Duke University considers factors such as (but not limited to) scope and responsibilities of the position; candidate's work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations when extending anoffer.