Supply Chain Product Analyst

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Position Overview

Location: Duke Hospital (Primary focus on Duke Main inventory) 2301 Erwin Road, Durham, North Carolina, 27710

Schedule: 6:00 AM – 2:30 PM or 7:00 AM – 3:30 PM, Monday–Friday: No weekends, no holidays; occasional on-call required

Occupational Summary

Collect, review, analyze, and evaluate circumstances on all product-related issues to develop action plans and provide recommendations to Health System Supply Chain Leadership and Clinical leadership for resolution. Conduct ongoing review and analysis of stock outs and recalls, as well as assigned product lines, to assure overall acceptability, product standardization, and cost containment. Develop and execute plans to manage protocols and logistics to ensure successful inventory levels for all lines of service. Manage the introduction and marketing of cost-effective products and services. Perform as a front-line liaison between Duke University Health System and supply vendor representatives regarding patient care medical products.

Primary Responsibilities (Work Performed)

Inventory & Supply Management

• Handle work with back orders, substitution allocation, and recalls hospital-wide.

• Interact directly with vendors and clinical teams to find substitute products, place orders, and consistently follow up on orders.

• Manage all inventory requirements, primarily for Duke Main.

• Review Vendor stock-out reports and compare information to current inventory on hand; analyze trends to develop recommendations for Supply Chain Leadership.

• Work with vendors and clinical staff to identify opportunities to procure supplies directly from vendors, preventing lapses in inventory.

• Develop and execute plans for the removal of items recalled by vendors/manufacturers to fulfill RASMAS requirements and present findings to leadership.

Clinical Collaboration & Strategic Planning

• Develop and execute plans for all areas within the OR, nursing floors, and other hospital supply areas to engage in product protocols, selection, and distribution.

• Lead projects with clinical staff to identify and evaluate new product opportunities through the Hospital Product Standardization Committee.

• Actively participate in establishing and maintaining communication between departments, physicians, patient care services, and other professionals regarding product protocols.

• Formulate, prepare, and implement product plans and strategies that contribute to achieving performance and financial objectives (focusing on cost containment, quality, and user application).

Training, Logistics & Vendor Relations

• Function as a project leader to monitor, manage, and evaluate new alternative products through hospital value analysis programs.

• Conduct detailed product/market assessments and prepare strategic operating plans for the successful introduction of products and services (including presentations, trials, data collation, logistics, and outcome evaluation).

• Define and develop communication plans, seminars, and in-service programs to increase customer knowledge of cost-effective products.

• Regularly visit key customers and clinicians to understand their needs and build long-term working relationships.

• Must be able and willing to perform additional job functions (within reason) necessary to ensure safe patient care practices as directed by supply chain management.

Knowledge, Skills, and Abilities

• Clinical inventory experience is required; former surgical/surge technicians are highly ideal for this role.

• Strong personal leadership skills; ability to challenge the status quo, champion new initiatives, and act as a catalyst for change.

• Excellent oral and written communication, problem-solving, organizational, and logistical skills.

• Ability to accurately process significant amounts of detail in a computerized environment.

• Possess a sense of urgency, a proactive, customer-based philosophy, and the ability to lead by example.

• Strong interpersonal skills to foster and build relationships, with sensitivity to customer needs through quality service principles.

• Knowledge of automated materials management functions.

• Ability to work cooperatively to achieve organizational and team goals.

Minimum Qualifications

Education Generally requires a Bachelor's degree in Business, Accounting, Finance, Healthcare, and/or another related field. Master's degree or degree in Nursing preferred.

Experience 3 years of experience in Supply Chain Management OR 3 years of RN experience in a role that included involvement in the supply chain process.

Degrees, Licensures, Certifications

Valid Driver's License may be required.