Supply Chain Associate-Shipping and Receiving

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke University Hospital

Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of the four Duke Healthhospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.

This Position Offers a $2,500 Committment Bonus 

Location: Duke University Hospital | 2301 Erwin Rd, Durham, NC 27710

Service Line:  Shipping & Recieving 

****Must be flexible to work weekends as needed ***

Position Overview

Perform critical daily operations focused on the shipping and receiving of hospital merchandise, computerized order entry, and the distribution of supplies and equipment. The ideal candidate will maintain rigorous inventory management processes on the loading dock and in the stockroom, ensuring accurate receipt of goods, prompt delivery to purchasers, and the seamless processing of outbound shipments.

Key Responsibilities: Level 1

Level 1 staff are essential to the daily flow of goods into and out of the hospital. Responsibilities include:

Shipping, Receiving & Dock Operations

• Accept and sign for daily deliveries from distributors and vendors at the loading dock.

• Inspect incoming shipments for accuracy and damage, enter Goods Receipts into SAP, and file all packing slips.

• Immediately report any identified shipment discrepancies to onsite Supply Chain management.

• Transport shipments from the loading dock to the stockroom and ensure prompt delivery of packages to the appropriate purchasers.

• Prepare, package, and ship out Vendor Returns, ensuring proper rotation of stock in all areas.

• Deliver non-supply items (e.g., medical gas, linen) in a timely manner when specified.

Inventory Management & Systems Entry

• Move and accurately stock received supplies to appropriate shelving locations once the receiving process is complete.

• Use Supply Chain technologies (Pyxis and SAP) to precisely document the movement of goods.

• Perform regular cycle counts and participate in mid-year and year-end inventory counts to ensure accurate stock levels.

• Check expiration dates on supplies regularly; document and discard expired products.

• Ensure all STAT orders are completed according to specified Service Level Agreements (SLAs).

Customer Service & Facility Standards

• Demonstrate excellent customer service when interacting with end-users and purchasers regarding shipment statuses.

• Ensure the loading dock, stockrooms, and all Supply Chain work areas are clean, safe, and organized.

• Proactively provide recommendations on operational efficiency improvements to management.

Key Responsibilities: Level 2

Level 2 staff spend at least 50% of their time performing the advanced administrative and leadership functions below, in addition to all Level 1 responsibilities:

Advanced Receiving Systems & Invoicing

• Serve as the Subject Matter Expert (SME) for the TIMS module, specifically regarding receiving and documentation workflows.

• Effectively utilize the ERP system (SAP) to close out daily transactions, pull reports, and track difficult-to-find products.

• Access and utilize Vendormate for vendor management.

• Work directly with hospital departments and customers to help reconcile invoices and correct receiving errors.

• Pull EPIC and Pyxis reports, analyze supply data, and provide actionable recommendations to leadership.

• Participate in PERT, OR EDIT, and Value Analysis Team (VAT) discussions as assigned.

Leadership & Logistics Coordination

• Act as a mentor and preceptor to all Level 1 Supply Chain Associates; act as the back-up Team Lead when necessary.

• Work independently to complete all assigned tasks with minimal supervision from the Team Lead and Manager.

• Deliver, manage, and coordinate the shipment of supplies and products to off-site clinics and Duke facilities.

• Oversee consignment inventory processes and assist in annual inventory preparations.

• Troubleshoot critical supply shortage or backorder issues and clearly articulate the operational impact to clinical teams.

General Expectations (Levels 1 & 2)

• Willingly perform additional job functions necessary to ensure safe patient care practices as directed by Supply Chain management.

• Remain cross-trained and ready to perform other Supply Chain-related responsibilities (like floor distribution) when needed.

• Work cooperatively and communicate effectively with others to achieve organizational goals in a computerized environment.

Physical Requirements

• Heavy Material Handling: This role requires the frequent pushing/pulling of unloaded and loaded supply carts, requiring up to 100 pounds of exertional force daily on the loading dock and throughout the hospital.

• Physical Exertion: Must have the ability to exert 20–50 lbs of force occasionally, 10–25 lbs frequently, and up to 10 lbs constantly to move heavy objects and packages. Reaching, lifting, stooping, and bending are frequent daily duties.

Requirements 

Education

• High School Diploma or G.E.D. required.

• Some college-level coursework is preferred, but not required.

Experience

• Level 1: At least one (1) year of work experience, strongly preferring a background in shipping, receiving, loading dock operations, warehousing, or logistics. Experience in a fast-paced customer service environment is highly valued.

• Level 2: At least two (2) years of work experience in the disciplines listed above, along with competency in inventory management and demonstrated experience using an ERP system.

Degrees, Licensures, Certifications

• A valid Driver's License may be required based on the need to transport goods to off-site facilities.