Supply Chain Associate-1st Shift

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke University Hospital

Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of Duke Health's four hospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.

This Position Offers a $2500 Commitment Bonus!!

Location: Duke Hospital, Durham, North Carolina

Work Schedule: 1st Shift 6:00 AM - 3:30 PM (alternating weekends)

General Description of the Job Class

This role performs duties in computerized order entry, distribution of supplies, linen, and equipment, and the shipping and receiving of hospital merchandise. The position maintains effective inventory management by meeting supply needs with prompt delivery, ensuring the accuracy of issues, and ensuring the good working order and availability of equipment.

Duties and Responsibilities of this Level

Level 1

Level 1 associates are responsible for at least one of the following areas to ensure optimal inventory management for in-scope facilities. In accordance with established policies and procedures, Level 1 staff are required to:

• Distribute and restock supplies and/or linen to end-users.

• Use appropriate Supply Chain technologies (e.g., Pyxis and SAP) to document the movement of supplies.

• Perform regular cycle counts to ensure the accuracy of stock levels.

• Check expiration dates on supplies, documenting and discarding expired products as needed.

• Accept and sign for deliveries from distributors.

• Inspect shipments, enter Goods Receipts into SAP, and file packing slips.

• Report identified shipment discrepancies to on-site Supply Chain management.

• Prepare and ship vendor returns and rotate stock in all areas.

• Move and stock supplies in appropriate shelving locations once receiving is complete.

• Transport shipments from the loading dock to the stockroom and deliver packages to the correct recipients.

• Deliver non-supply items (e.g., medical gas, linen) in a timely manner.

• Participate in and perform mid-year and year-end inventory counts.

• Ensure all STAT orders are completed according to specified service level agreements.

• Demonstrate excellent customer service when interacting with end-users to address supply and linen questions.

• Ensure all Supply Chain work areas and supply storage areas throughout the facility are clean and organized.

• Proactively provide recommendations on operational efficiency improvements to Supply Chain management.

Level 2

In addition to the Level 1 responsibilities, a Level 2 associate is expected to spend at least 50% of their time performing the following functions:

• Act as a mentor and preceptor to all Level 1 Supply Chain Associates; serve as a back-up Team Lead if necessary.

• Demonstrate excellent customer service when interacting with customers in all areas, including nursing floors and OR environments (e.g., physicians, surgical techs, nurses), to address supply-related questions.

• Deliver, manage, and coordinate supplies and other products to off-site clinics and/or facilities as needed.

• Manage inventory, assist in preparations, and perform the annual inventory.

• Oversee consignment inventory, related processes, and inventory management of procedural areas.

• Proactively collaborate with Supply Chain stakeholders to adjust PAR levels and address slow-moving items based on usage.

• Troubleshoot supply shortage issues and articulate the known impact.

• Effectively use the ERP system to pull reports, find products, use handheld technologies for delivery and PAR replenishment, and run reports in SAP to close out daily transactions.

• Serve as a Subject Matter Expert (SME) for the TIMS module, including receiving and documenting.

• Pull EPIC and Pyxis reports and analyze data to provide appropriate recommendations.

• Participate in PERT, OR EDIT, and VAT discussions as assigned.

• Access and utilize Vendormate for vendor management as assigned.

• Work with customers to help reconcile invoices as needed.

• Complete all assigned tasks with minimal supervision from the Team Lead and Manager.

For Levels 1 & 2

All associates must have the ability and willingness to perform additional job functions necessary to ensure safe patient care practices as directed by Supply Chain management. Associates are required to be cross-trained and perform other Supply Chain-related responsibilities when needed.

Working at Duke University Health System requires the ability to work cooperatively, communicate well with others to achieve team goals, respond to customers' needs in a professional manner, and work effectively in a computerized environment.

Required Qualifications at this Level

Education

• High School Diploma or GED is required.

• Some college-level coursework is preferred.

Experience

• Level 1: At least one year of work experience in distribution, warehousing, shipping, receiving, logistics, material handling, customer service, inventory control, or a comparable service line. Experience in a fast-paced, customer-service environment is strongly preferred.

• Level 2: At least two years of work experience in distribution, warehousing, shipping, receiving, logistics, material handling, customer service, inventory control, or a comparable service line.

Degrees, Licensure, and/or Certification

• A valid Driver's License may be required.

Knowledge, Skills, and Abilities

• Level 1

  • Must have the ability to exert 20 to 50 pounds of force occasionally, 10 to 25 pounds of force frequently, and up to 10 pounds of force constantly to move objects. Pushing/pulling supply carts may require up to 100 pounds of exertional force daily.

  • Daily duties frequently require reaching, lifting, stooping, and bending.

  • Ability to work cooperatively with others to achieve organizational and team goals.

  • Possesses a sense of urgency and a proactive customer service philosophy.

  • Contributes to new ideas and problem-solving.

• Level 2

  • In addition to the abilities above, must have:

  • Experience using an ERP system.

  • Demonstrated competency in inventory management.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends onthe robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.