Strategic Services Associate - QGenda Expansion

Duke Health Integrated Practice is an exceptional, multi-specialty physician practice encompassing 140 clinics across North Carolina. We attract and retain premier medical professionals with competitive compensation, benefits, and a nurturing work atmosphere that unites passion and purpose.

Learn more about us: https://dhip.dukehealth.org/about-us

JOB LOCATION

DHIP Administrative Offices RTP - 4825 Creekstone Dr

JOB SUMMARY

We are seeking a Strategic Services Associate with a specialized focus on data analysis, information technology, product implementation, and vendor relationship management. This role will play a critical part in capacity management and provider scheduling efforts across service lines.

JOB DUTIES AND RESPONSIBILITIES

• Lead strategic product implementation across the Duke Health Integrated Practice in partnership with Clinical Departments/Service Lines.
• Utilize data analysis skills to evaluate effectiveness of product implementation and ongoing efforts to improve utilization across the practice.
• Oversee vendor relationships and manage expectations, ensuring effective collaboration and communication with external parties.
• Collaborate with Duke Health Technology Services to ensure information technology needs are met.  
• Manage and coordinate appropriate cost allocation methodology across the enterprise.
• Partner with the DHIP Clinician Services and DHIP Compensation Office to align project goals with DHIP’s strategic priorities.

JOB ELIGIBILITY REQUIREMENTS

• Bachelor’s degree in a business or health-related field is required.
• Minimum of 5 years work experience, including 3 years of experience with significant responsibility for performance/ process improvement.
• Experience can be supplemented with Master's degree with a Masters being equivalent to two years of experience.
• Experience leading work teams required.
• Experience with provider scheduling or QGenda preferred.

KNOWLEDGE, SKILLS AND ABILITIES 

• Demonstrated ability to thrive in a dynamic environment, managing multiple priorities and deadlines, while maintaining a high level of accuracy and attention to detail.
• Strong understanding of data analysis and visualization.
• Project Management skills.
• Vendor Relationship Management.
• Executive communication.
• Data Analysis with experience in Microsoft Excel, Tabelau, or equivalent.
• Effective Organization in Microsoft 365 including Teams.

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Job Code: 00005102 STRATEGIC SERVICES ASSOCIATE
Job Level: G2

Some roles within our organization may encompass essential job functions requiring distinct physical and/or mental capabilities. Further details and accommodation requests will be addressed by individual hiring departments.

Duke Health Integrated Practice is dedicated to Equal Opportunity Employment, fostering a diverse workforce without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

We aspire to build a community grounded in collaboration, innovation, creativity, and belonging. Our shared achievements rely on a dynamic exchange of ideas, flourishing best when a multitude of perspectives, backgrounds, and experiences thrive. Upholding these values is a collective responsibility within our community.

This job description aims to outline representative responsibilities for this title, not an exhaustive account of specific duties. Employees may be assigned job-related tasks beyond those explicitly outlined here.