Strategic Services Associate -Full Time-Hybrid-DHAS-Support Services-Durham

About Duke University and Health System

Tracing its origins to 1838, Duke University has evolved into one of the world's leading institutions for education, research and patient care. Located in Durham, North Carolina, Duke is comprised of two major organizations: Duke University and Duke University Health System.

Duke University Health System is a world-class healthcare network dedicated to providing outstanding patient care, educating tomorrow's healthcare leaders, and discovering new and better ways to treat disease through biomedical research.

Strategic Services Associate

Duke Health Access Services

Position is full time, hybrid schedule (on-site & remote)

Position Summary

Duke Health Access Services (DHAS) is committed to providing outstanding service for our patients, providers, and administrators.  In this position the staff member should be committed to building a warm and inviting experience for patients and customers while performing multiple tasks.  They should be a self-starter and possess strong work ethics.  They must be able to manage multiple priorities effectively and take ownership to resolve complex, intradepartmental problems. They should be able to adapt to change within a fast-paced environment.

DHAS staff members support the following values and behaviors through their daily actions and decisions:

•      Trust - Be honest; follow through; have confidence in each other
•       Respect- Be understanding; listen; consider other viewpoints; give others credit
•       Ownership- Be accountable; admit mistakes; offer solutions
•       Collaboration- Work together; share ideas and information; communicate openly
•       Support- Express gratitude; be present; help others
•       Kindness- Be genuine; be considerate; show empathy

This position will be responsible for performing essential tasks required for the creation and revision of Epic scheduling questionnaires (algorithms).  Individuals in this position will be Cadence certified and report to the Director of DHAS Support Services.

Duties include:

• Serve as a project manager and team lead for scheduling questionnaire (algorithm) design and revisions across Duke Health System. Coordinate related priorities and assignments for the questionnaire team. Delegate programming work to IT Analysts as appropriate, effectively communicating build requirements verbally and in writing.  Ensure that accurate and current build documentation is maintained among the group.
• Independently coordinate the design of complex scheduling algorithms with departmental, DHAS, and clinical leadership by analyzing workflow, department requirements, and practice standards. Ensure that scheduling algorithms adhere to entity policies and procedures and strategic initiatives.
• Build complex scheduling algorithms in the Epic system according to agreed upon design.  Follow established IT change control processes to ensure work is moved through the appropriate test environments. Thoroughly test all programming; consistently identify issues prior to moving to production.
• Identify and implement strategies to improve questionnaire design, documentation, and build processes.
• Serve as an expert resource on questionnaire technical and operational functionality. Serve as liaison to medical and departmental staff, and DUHS entities for questionnaire related questions.
• Produce reports and presentations on questionnaire build status and on questionnaire functionality.
• Serves as consultant and resource to colleagues within DHAS and in other departments on Cadence and questionnaire functionality

Minimum Qualifications

Education

Bachelors degree in a business or health-related field is required.

Experience

Minimum of 5 years work experience, including 3 years of experience with significant responsibility for performance/ process improvement. Experience leading work teams required. Experience can be supplemented with Master's degree with a Masters being equivalent to two years of experience.

Knowledge, Skills, and abilities 

Effective written and verbal communication skills. Ability to communicate with customers/staff with diverse educational background. Analysis of data and processes for opportunities for improvement. Ability to manage numerous diverse projects simultaneously through effective priority setting, efficient use of time, organization. Knowledge of accreditation standards and regulations related to health care. Attention to detail and accuracy. Computer literacy. 

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.