Staff Specialist

Duke University:

Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America’s leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.

Support students and faculty by helping deliver a smooth and secure testing experience.

Be You.

Under the leadership of the Testing Center Manager, the Testing Center Proctor supports all aspects of the testing center. The position is responsible for proctoring university and vendor exams, serving as an exam reader and scribe, preparing exams for return to faculty, and other tasks to ensure efficient operation of the center.

The Testing Center sits within the Office of Undergraduate Education at Duke University and is committed to creating an accessible, supportive environment and an educational experience that recognizes diversity and cultural competence as integral components of academic and organizational excellence. Candidates who can contribute to that goal, and who meet the qualifications for this position, are encouraged to apply and to identify their strengths in this area.

Work Arrangement – On-Site

DEPARMENTAL PREFERENCES

• Bachelor’s degree is preferred.
• Previous experience in a testing center or similar facility is strongly preferred.
• Must be able to work evenings and weekends, especially during peak exam periods.
• Strong organization and administrative skills.
• Strong oral, written, and intercultural communication skills.
• Ability to promptly resolve complex problems.
• Ability to work in a high-stress, detail-oriented environment.
• Fluency with electronic data management systems as well as facility with the Microsoft Office Suite (particularly Excel), Zoom, and Canvas.
• Ability to exercise confidentiality and handle exams and the proctoring process with integrity.
• Experience working directly with and elevating the ideas of people from diverse racial, ethnic, and socioeconomic backgrounds.
• Ability to serve as an advocate for individuals of all backgrounds.

MINIMUM QUALIFICATIONS

Education - Work requires knowledge of basic mathematical, research and communications principles normally acquired through two years of postsecondary education.

Experience - Work generally requires two years of clerical or research experience to acquire skills in administrative or project research responsibilities as well as accepted office organization, communications and research practices.

A bachelor's degree in a field of study directly related to the specific position may be substituted for the education and experience requirement.

OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE.

Be Bold.

Work Performed

Proctoring/Test Prep - 85%

• Assist with frontline operations using excellent customer service practices (e.g., greet and assist students, communicate effectively with faculty and office team members, etc.).
• Schedule rooms and exams (ensure students utilizing software are assigned to the appropriate rooms).
• Prepare exams to be administered (download from the system, etc.).
• Convert exams into the appropriate alternative format.
• Proctor exams (maintain exam security and ensure that only approved accommodations are permitted).
• Monitor proctoring cameras.
• Serve as exam scribes and readers.
• Prepare completed exams for delivery to faculty.
• Deliver exams to faculty in the appropriate manner.

Administration - 15%

• Interact with faculty regarding exam appointments and student questions about exams.
• Assist with maintaining student lockers.
• Assist with maintaining center voicemail and email.
• Engage in professional development activities to maintain knowledge and awareness of effective testing practices and relevant policies.

The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

Choose Duke.

If you are organized, detail-oriented, and passionate about helping others, we encourage you to apply!