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About Duke Health Technology Solutions

Pursue your passion for caring and innovation with Duke Heath Technology Solutions, which is dedicated to the transformation, development, and management of enterprise information technology solutions across Duke Health. By harnessing the power of innovative technologies like cloud computing and artificial intelligence — and pairing them with a forward-thinking approach — Duke Health Technology Solutions is revolutionizing the future of health care at Duke Health and beyond

Primary Role

The IT Application Manager for Revenue Cycle Applications is responsible for setting direction and effectively managing work product, personnel and other resources for assigned department(s).  The Revenue Cycle Applications Manager will be responsible for managing all personnel actions for staff, which include: hiring, performance management, career development, time off, work schedules, disciplinary actions, staff recognition, etc. The will ensure relevant information is disseminated to staff in a timely fashion. Help facilitate bottom-up communication between staff and leadership. Participate in the oversight of department budget and other resources. Effectively utilize resources to achieve goals and objectives of the department. Align objectives for the operational unit with functional or project goals and objectives. Develop buy-in and employee commitment to the goals. Create and support a work environment that promotes and recognizes the DUHS Values: Caring for Our Patients, Their Loved Ones, and Each Other through Teamwork, Diversity, Safety, Integrity and Excellence. Perform other related duties incidental to the work described herein. In addition to the duties described of an IT Manager, the Senior IT Manager will also be responsible for alignment of  objectives for the department with functional, organizational, and project goals. Establish and oversee department goals and objectives. Develop strategic focus for the department, with some entity and enterprise influence. Responsible for the development and oversight of department budget and other resources.

Essential Tasks/Responsibilities

• Lead design sessions for new projects and requests
• Utilize strong analytical skills to solve problems with technical solutions for clinicians
• Support fast and innovative solutions across multiple teams
• Bridge gaps between a variety of application and technical teams drawing on broad and diverse technical background
• Maintain ties with application teams for important knowledge of workflows
• Collaborate with leaders across teams, technical colleagues, and senior leadership
• Demonstrate solid understanding of health system workflows, data collection, report details, and other technical requirements associated with application software as they relate to system design and build decisions.
• Ensures processes and workflows are up-to-date and effective, recommending changes as necessary.
• Proactively apprise leadership of emerging technical issues that may require attention.
• Focus on improving technical aspects of application infrastructure including migration of existing applications to the Cloud environment and planning high availability redundancy where necessary.
• Develop strategy and guidelines for system selection and implementation.
• Ability to support and implement various Revenue Cycle Applications.

  Essential Skills

• Experience with Revenue Cycle Applications
• Experience with Application Integration (File Transfer, HL7, FHIR, API)
• Keeps current on new industry trends in a specific discipline and applies learnings to assignments.
• Takes personal responsibility for taking actions on projects that result in solutions that truly address customer needs.
• Understands when to request supervisor involvement in programming related matters.
• Considers impact to others and current processes within discipline prior to taking action.
• Adapts individual work style and reprioritizes assignments as changes in department or project goals or requirements are communicated.
• Independently lead complex tasks and portions of larger projects.
• Identifies and uses appropriate resources to accomplish tasks and build individual and team knowledge.
• Suggests new approaches to accomplishing individual responsibilities or team assignments.
• Accomplishes assignments/project objectives through keeping people focused on the solution and the team informed of project status.
• Shares information and solicits input and ideas from other team members.
• Persuades team members to use different work steps/methodologies to accomplish assignments.
• Promotes the goals of the initiative, setting aside departmental or functional biases to achieve objectives.
• Delivers systems or programs that are completed on time and within budget.
• Self-motivated and focused on delivering quality work even when faced with difficulties or over a longer-term project.
• Possesses advanced knowledge and proven application of it within a specific discipline.
• Provides assistance to project team members in accomplishing technical or programming-specific tasks.
• Independently completes complex tasks and portions of larger projects. Realistically evaluates own progress against expectations/goals and takes necessary actions to address developmental needs or performance issues.
• Develops realistic project plans for assigned tasks or portions of larger projects and modifies plan as requirement changes are communicated.
• Obtains necessary information/data to complete assignments independently or as part of a project team.
• Understands client/project issues to develop moderately complex solutions within a single discipline.
• Develops strong working relationships with colleagues and/or project team and customers to effectively complete team goals and objectives.
• Builds strong working relationships with members of his/her team and interacts and establishes relationships with individuals in other teams or departments as needed.
• In addition to the KSAs described for the it IT Manager, the Senior IT Manager will demonstrate the following:
• Keeps current on industry and market intelligence; applies appropriate new technologies and best practices to specific discipline or functional area.
• Adapts/modifies personal and project goals to align with IT priorities.
• Uses a variety of communication styles to get (technical) messages across clearly to a variety of audiences through the use of terminology and examples that are familiar.
• Displays ability to recognize appropriate communication, audience, timing, and content necessary for building and maintaining alliances for success.
• Effectively communicates specific IT issues/solutions to clients.
• Develops solutions that help the customer in both the short and long- term.
• Takes personal responsibility for taking or directing actions on projects that result in solutions that truly address customer needs.
• Takes action without being prompted to achieve business goals.
• Identifies and uses appropriate resources to accomplish projects and build knowledge within a specific discipline or department.
• Persuades others to reach conclusions or make decisions regarding complex issues through understanding the ideas, situations, or problems by breaking the issue into small pieces or by identifying causal links or relationships.
• Synthesizes data from multiple (appropriate) sources to make sound decisions.
• Considers impact on IT goals prior to making decisions.
• Implements new approaches, and/or technologies to develop solutions meeting customer's needs.
• Promotes goals of the initiative, overcoming departmental or functional biases to achieve objectives.
• Delivers systems or projects that are completed on time and within budget.
• Ability to motivate and focus self and others to reach long-term project goals even when faced with difficulties.
• Possesses expert knowledge and proven application (through developing solutions and efficiencies) of it in a specific discipline or functional area.
• Actively seeks out opportunities to share his/her in-depth knowledge and contribute to the learning of other department or team members.
• Performs and coordinates simple to complex tasks with direction.
• Accepts accountability for decisions, actions, and commitments of self and others to successfully meet project objectives.
• Prioritizes and organizes project actions and resources to achieve targeted objectives.
• Achieves project objectives through the identification and coordination of the right people to participate in the project initiatives.
• Identifies key issues, analyzes cause/effect relationships, and seeks ideas and suggestions from those who can contribute and are affected.
• Develops solid working relationships with colleagues, customers, and across project teams to effectively achieve functional/project goals.
• Builds strong working relationships with members of his/her team and those within other relevant teams, departments, or disciplines.
• Keeps team focused on goals and addresses issues to ensure good working relationships are maintained.

Incremental Required Skills

Required Project Management/Organizational Skills:

• Well organized, creative problem-solver. Critical thinker.
• Excellent communication, interpersonal and team skills; demonstrated ability to follow up verbally and in writing to keep team and project on track.
• Proven ability to lead meetings, prioritize, and resolve conflicts.
• Knowledge and experience experience with health care information systems and clinical operations.
• Ability to understand and translate clinical, operational business processes into a technical solution for implementation.
• Ability to design and develop workflows and architecture diagrams for operational areas across the enterprise.
• Effective in leading large initiatives and projects to include driving closure to deliverables and keeping the team on track.
• Experience with managing vendors and vendor relationships to keep them accountable to serve as partners in supporting our environment.
• Outcome and customer focused.
• Creative problem solving skills
• Critical thinking skills
• Able to organize multiple work streams, prioritize work efforts, and remain focused.
• Excellent follow-up
• Ability to translate business or clinical process into requirements for a technical solution.
• Develop design specifications and architecture diagrams for complex information systems across the enterprise
• Propose solutions to meet the clinical and business requirements
• Design thinking skills
• Implement complex information systems.
• Able to independently seek out resources and solve complex problems even under stressful and/or crisis situations.
• Experience with managing vendors and vendor relationships to keep them accountable to serve as partners in supporting our environment
• Team player.

Required Technical Skills:

• High degree of competency with learning and interpreting IT systems.
• Demonstrated ability to design specifications for information systems; ability to design and implement complex information systems.
• Seasoned in implementing complex information systems, applications, modalities and mobile devices.
• Ensure that DUHS is complying with all local, state and federal requirements.

Preferred Skills:

• IT experience across broad healthcare application domains
• Programming with Visual Basic
• Programming with Python
• Experience with SQL
• Azure/AWS Cloud infrastructure
• Experience with Revenue Cycle Applications: 3M-360, SSI, Availity, Optum Claims Manager, Experian, RevSpring, MedEPay

Education/training

Required: Bachelor's degree in a related field, or four years of equivalent technical experience required.

Experience

Required:

• IT Manager:
  • Five years of directly related experience is required.
• Senior IT Manager:
  • Seven years of directly related experience, including two years in management, is required.