Sr. IT Analyst

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Health Technology Solutions

Pursue your passion for caring and innovation with Duke Heath Technology Solutions, which is dedicated to the transformation, development, and management of enterprise information technology solutions across Duke Health. By harnessing the power of innovative technologies like cloud computing and artificial intelligence — and pairing them with a forward-thinking approach — Duke Health Technology Solutions is revolutionizing the future of health care at Duke Health and beyond.

Duke University Health System Job Description:

Sr. IT Analyst  - Center of Excellence

General Description of the Job Class

The IT Analyst couple’s knowledge of business practices/operations with knowledge of information systems to implement, maintain and support Duke Health Clinical Applications.

Duties and Responsibilities of this Level

Responsibilities and duties include:

Level 3

• Applies best practices to the management of the information system life cycle.
• Analyzes, modifies, designs and researches information systems and processes.
• Analyzes customer requirements; researches, designs, acquires and implements innovative systems.
• Assists in the evaluation and revision of existing information systems.
• Provides analysis and advanced support including hardware maintenance, trouble shooting, component replacement and repair, system monitoring and the installation and maintenance of software.
• Ensures security of technology solutions including maintenance and development of ISOPs as well as assisting in vulnerability management.

• Makes oral and written presentations to project teams, management, and other departments.
• Coordinates and operationalizes simple to complex projects with direction.
• Initiates, writes and evaluates system, operational and department documentation.
• Identifies areas for procedural improvements.  Provides detailed specifications describing functions to be automated.
• Ownership for application support on Application Center of Excellence (App CoE) initiatives to include strategic investigations on how our applications can be supported more optimally in the future to include cloud.

• May function as a subject matter expert, with proficiency in defined area(s) of the profession.
• May function as a generalist, with a broad knowledge of all aspects of the profession.
• May function as a team or technical leader, responsible for supporting management in day-to-day personnel oversight and workflow management activities.
• May conduct continuing education sessions and new employee training. 
• Leads discovery sessions that document requirements and workflows and proposes build to address customer needs.  
• Optimizes departmental and interdisciplinary resources to maximize team.
• Has a leadership role in the evaluation and revision of existing information systems.
• Coordinates and operationalizes complex projects.

Required Qualifications at this Level

Education: Minimum Bachelor’s degree in a related or clinical or technical field.

Experience: Five years of related expereince is required.

Degree, Licensure, and/or Certification: Certification in an area of application support of a technical or support nature.

Knowledge Skills, and Abilities:

• Knowledge of project management to manage deliverables
• Ability to understand design specifications for information systems         
• Experience with implementation of information systems and maintenance of information systems
• Knowledge of procurement procedures
• Ability to lead discovery sessions
• Advanced technical consultation and support
• Ability to design complex information systems  
• Financial procedures
• Implementation of complex information systems             
• Contract negotiation theory (may be required)

 Preferred Skills/Experience:

• Experience with Health Care Applications Ideally Python, .Net, Gitlab or equivalent  
• Basic understanding of Networking topologies, Firewall rules, Certificate Management

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends onthe robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.