Service Access Team Leader - Clinic 2D Pass

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Health's Patient Revenue Management Organization

Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions.

Duke University Health System - Patient Revenue Management Office (PRMO) seeks to hire a Service Access Team Leader who will embrace our mission of Advancing Health Together.

General Description of the Job Class

The Service Access Team Lead position will require the overall monitoring and support for all operational needs including staffing, performance, quality reviews, monitor internal controls, training, coaching and technical support in the application of multifaceted rules in the work environment.  Interact with Service Access Manager, Providers and HCA to determine needs and policies for the department.  Analyze, organize and utilize outcome for compliance with DUHS values, policies and standards.

Duties and Responsibilities of this position:

• Plan and schedule work for the PRMO staff ensuring proper distribution of assignments and adequate manning, space and facilities for subsequent performance of duties.
• Train new personnel. 
• Assist SAM with overseeing work flow, efficiency, and accuracy of front-end staff at each location.  Includes reviewing registration reports such as copay collections, registration quality, and appointment user productivity. 
• Provide recommendations on various personnel actions including, but not limited to hiring, performance reviews, vacation schedules, and maintaining payroll records and time reports. 
• Check-in patient upon arrival including correctly identifying patient information in Maestro Care, updating demographics and insurance information
• Present and educate patients on required forms and obtain signature as required by policy and procedure, and collect and post co-payments and balances on accounts due. 
• Answer telephone, take and deliver messages to providers, nurses and others.
• Report obtained medical information from patients and referring physicians accurately, completely and timely.  Disseminate messages according to practice communication standards 
• Accurately schedule appointments for PASS and POET programs using the surgical cases report, referral work queues, in-basket pool, and telephone requests. 
• Perform other related duties
• Obtain and scan patient outside medical records and anesthesia ces incidental to the work described herein. 

Minimum Qualifications

Education

High school diploma required.

Experience

Four years of experience in a healthcare setting is required.  An Associate's degree in healthcare or business may substitute for two years of experience.  A Bachelor's degree in business or healthcare may substitute for four years of experience.

Degrees, Licensures, Certifications

N/A

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.