Service Access Manager - Signature Care of South Durham

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Duke Health Integrated Practice

Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of Duke Health's mission across the state of North Carolina.

JOB LOCATION

Signature Care of South Durham - 234 Crooked Creek Pkwy

Signature Care at the Center for Living - 3475 Erwin Rd Suite 200 

JOB SUMMARY

We are seeking a Service Access Manager for our Duke Signature Care Clinics located in Durham at 234 Crooked Creek Parkway and 3475 Erwin Rd. to supervise and coordinate service access activities in our Concierge Care/Primary Care Medical Home practices. This role includes a variety of duties as it relates to the day-to-day financial and administrative operations of the practices to ensure continuous and optimal patient flow, utilization of manpower, and clinic business management. The Service Access Manager will float between both clinic locations to be visible to staff and provide support, including oversight of Duke Travel Vaccine South Durham clinic (typically 2 days per week) at our Crooked Creek location.

JOB DUTIES AND RESPONSIBILITIES

• Direct and coordinate all scheduling, check-in, check-out, and financial services activities within the clinic/department. This includes Travel Vaccine South Durham clinic processes.
• Provide oversight and audits of all applicable work queues, cash management, and billing collections for both clinic locations. Recommend and support implementation of action plans for areas needing attention.
• Plan and schedule work for the front-end staff, ensuring proper distribution of assignments and adequate manning, space and facilities for subsequent performance of duties.
• Train new personnel, deliver clear expectations during onboarding process, perform 30-60-90 day reviews and complete competency based orientation assessments.
• Liaise with professional medical staff and other personnel in administrating policies and procedures regarding patient flow and utilization of space, time, supplies, and equipment.
• Develop policies and procedures to improve patient care and utilization of clinic/department resources.
• Maintain interface with physicians, patients and administrative staff to provide information and to resolve problems relating to clinic services.
• Collect and analyze data for the preparation of composite reports and special projects. Generate, analyze and/or interpret entity-specific reports relating to department performance, staff performance, financial performance. Independently execute appropriate action plans based on findings.
• Enforce regulatory and compliance requirements (HIPPA, JCAHO, etc). Accountable for understanding, enforcing and following all internal controls, particularly as they relate to cash management policies and procedures.
• Coordinate and supervise activities performed in determining sponsorship eligibility, making financial arrangements, and establishing fees.
• Perform other related duties incidental to the work described herein.

JOB ELIGIBILITY REQUIREMENTS

• High school diploma required.
• A Bachelor's degree in a related field is strongly preferred.
• Requires six years of experience of a progressive nature in a healthcare setting to become knowledgeable of the complex activities associated with healthcare services.
• An Associate's degree may substitute for two years of experience.
• A Bachelor's degree may substitute for four years of experience.

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential thatall members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.