Security Ambassador

Duke University:

Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America’s leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.

Primary Purpose
Perform responsible and professional security work to ensure the protection and safety of the Nasher Museum of Art’s staff, visitors, art collection, property and facilities while delivering excellent customer service. Strong attention to detail, communications, sound judgement and decision making skills and an ability to respond effectively in emergency situations is essential. This position reports directly to the Nasher Security Sergeant and indirectly to the Nasher Security Manager.

Essential Duties

• Work closely with other Museum security staff to implement and maintain Museum security procedures, including fire/life safety protocols and medical incidents. 
• Ensure all Museum visitors adhere to Museum protocols and policies by circulating through scheduled posts.
• Maintain an alertness for suspicious activities (vandalism, theft), responding promptly to incidents and writing incident reports when necessary.
• Provides excellent customer service while assisting visitors and staff by providing information and answering questions.
• Assist with Museum opening and closing procedures and operating security video monitoring system.
• Assist in working after hours events as needed.
• Attend training and development sessions as assigned.
• Perform additional duties as assigned.

Preferred Qualifications

• Strong desire to interact with the public and assist visitors from diverse backgrounds, being courteous, professional, patient, and respectful at all times.
• Must be reliable, responsible, dependable and able to fulfill obligations.
• Excellent communication skills with the ability to clearly speak and understand the English language (bi-lingual a plus).
• Observant with the ability to exercise initiative and judgement in performing duties.
• Excellent verbal and written communications skills, with the ability to complete clear, concise, and accurate incident reports and other documentation.
• Must be able to understand and utilize basic computer applications including Microsoft Office Suite (Word, Excel, Outlook).
• Ability to walk and stand for long periods of time and to climb stairs. Ability to work days and assist in late night, weekend and holiday coverage.
• Minimum of 1-year related experience and/or training in security or museum-oriented field. Previous security experience in a museum environment preferred.

Minimum Qualifications

Education

Work requires communication and comprehension skills normally acquired through a high school education.

Experience

Minimum of 2 years related experience and/or training in a customer service oriented field. Previous security experience in a public environment preferred.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.