STUDENT SERVICES COORDINATOR

Work Arrangement:

Requisition Number: 251199

Regular or Temporary: Regular

Location:

Durham, NC, US, 27710

Personnel Area: MEDICAL CENTER

Date: Nov 21, 2024

School of Medicine Established in 1930, Duke University School of Medicine is the youngest of the nation's top medical schools. Ranked sixth among medical schools in the nation, the School takes pride in being an inclusive community of outstanding learners, investigators, clinicians, and staff where interdisciplinary collaboration is embraced and great ideas accelerate translation of fundamental scientific discoveries to improve human health locally and around the globe. Composed of more than 2,500 faculty physicians and researchers, more than 1,300 students, and more than 6,000 staff, the Duke University School of Medicine along with the Duke University School of Nursing, Duke University Health System and the Private Diagnostic Clinic (PDC) comprise Duke Health. a world-class academic medical center. The Health System encompasses Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, Duke Primary Care, Duke Home and Hospice, Duke Health and Wellness, and multiple affiliations.

Occupational Summary

The Student Services Coordinator will perform and coordinate a variety of student service duties to support Student Affairs initiatives within the Duke Physician Assistant Program. These responsibilities may include, but not be limited to coordinating and scheduling meetings, committee service, tracking outcomes, and communicating with students, academic advisors and internal/external university partners/stakeholders.

Work Performed:

Program Support

Work directly with, and report to, the Operations Manager, and Program Director and faculty for the Duke Physician Assistant Program to coordinate and support program-wide initiatives, student support, academic advising, peer affinity groups, Stead Student Society and mentoring programs.
Assist program faculty in the administration and organization of the DPAP student advising system.
Liaison for institutional student support programs.
Manage communications (emails, calls, virtual) between students, faculty, and staff.
Assist with class leadership elections.
Provide oversight of student events (white coat ceremony, graduation, picnics, etc.)
Assist program faculty and the e Student Disability Access Office (SDAO) liaison for DPAP) with logistics of student accommodations management.
Assist with management of DPAP Student Special Interest Groups and Clubs via communications and meeting organization.
Develop and maintain computer database for tracking of data relative to budgets, student supportive needs, course information, and mailing lists.
Support faculty and the program director with compling and reporting student related data/information for accreditation maintenance

Education & Training

Coordinate advising and training modules for students.
Assist directors in developing educational programs for faculty, administrators, and student leadership designed to increase the understanding, sensitivity, and respect for all cultural groups and communities.
Participate and assist in other department-sponsored training and learning initiatives, as driven by professional expertise.
Correspond with students, University alumni, academic advisors and others seeking information on student affairs and diversity, equity and inclusion initiatives following established procedures and precedents.

The above statements describe the general nature and level of work being performed by individuals assigned to this classification.

This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

Minimum Qualifications

Education

Work requires communications, analytical and organizational skills generally acquired through completion of a bachelor's degree program.

Master's Degree preferred

Experience

Work requires three years of experience in a student advising or other OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE student services function.

Skills:

Competency in use of Qualtrics and Canvas systems.
Strong administrative and organizational skills.

Assignment typically requires a detailed knowledge of organization's operations, organizational procedures, and personnel.
Exceptional communication skills and written ability.
Demonstrate ability and temperament to work with sensitive information.
Demonstrate interpersonal skills and proficiency in business vocabulary to effectively represent the program/division to both internal and external parties.
Demonstrate attention to detail and decision-making skills to respond to high-pressure situations.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.