SERVICE ACCESS TEAM LEADER
Durham, NC, US, 27713
Duke Health Integrated Practice is an exceptional, multi-specialty physician practice encompassing 140 clinics across North Carolina. We attract and retain premier medical professionals with competitive compensation, benefits, and a nurturing work atmosphere that unites passion and purpose.
Learn more about us: https://dhip.dukehealth.org/about-us
JOB LOCATION
Duke GI Clinic of Durham - 249 N Carolina 54
JOB SUMMARY
We are seeking a Service Access Team Leader (SATL) to coordinate and participate in a variety of duties associated with daily clinic preparation process, patient identification (demographic and insurance verification), patient check-in and check-out, cash management, and patient appointment scheduling. Position also involves management of clinic work queues, referral management, message distribution, and customer service. Position involves on-site leading and coordinating of front-end personnel.
JOB DUTIES AND RESPONSIBILITIES
- Supervise clerical staff and coordinate resources to ensure clerical processes in place provide effective patient care and efficient service.
- Plan and schedule work for the clerical staff ensuring proper distribution of assignments and adequate manning, space and facilities for subsequent performance of duties.
- Provide recommendations to the Health Center Administrator on policies and procedures to improve patient care and utilization of clinic resources.
- Responsible for or provide recommendations on various personnel actions including, but not limited to, hiring, performance appraisals, promotions and vacation schedules.
- Review patient charges and clinic work queues to ensure accuracy and answer questions concerning billing procedures and charges.
- Train new clerical personnel.
- Referral Management and Procedure Pre-Authorizations.
- Primary cash manager for the clinic.
JOB ELIGIBILITY REQUIREMENTS
- High school diploma required.
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Four years of experience in a healthcare setting is required. An Associate's degree in healthcare or business may substitute for two years of experience. A Bachelor's degree in business or healthcare may substitute for four years of experience.
JOB HOURS
The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.
Some roles within our organization may encompass essential job functions requiring distinct physical and/or mental capabilities. Further details and accommodation requests will be addressed by individual hiring departments.
Duke Health Integrated Practice is dedicated to Equal Opportunity Employment, fostering a diverse workforce without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
We aspire to build a community grounded in collaboration, innovation, creativity, and belonging. Our shared achievements rely on a dynamic exchange of ideas, flourishing best when a multitude of perspectives, backgrounds, and experiences thrive. Upholding these values is a collective responsibility within our community.
This job description aims to outline representative responsibilities for this title, not an exhaustive account of specific duties. Employees may be assigned job-related tasks beyond those explicitly outlined here.
Nearest Major Market: Durham
Nearest Secondary Market: Raleigh