SECURITY OFFICER, HEALTHCARE

Occ Summary

Perform a variety of security and safety-related functions while safeguarding students, employees, visitors, patients, and property. Create and maintain a non-escalating environment for all patients, visitors, and staff.

Work Performed

Serve as a professional representative of Duke Health, always striving to create professional first impressions by:

• Showing respect through verbal etiquette (in person, telephone, and other communication).

• Demonstrating a sense of urgency when helping customers solve problems.

• Communicating concern (through facial expression, tone of voice, word content, and body language) to patients, visitors, and staff.

• Communicating effectively and respectfully via two-way radio, computer, email, telephone, and verbal communications within the department, with other departments and agencies, as well as with hospital staff, visitors, and patients.

• Maintaining a professional appearance, consistent with policy.

Patrol and monitor premises—on foot and using motorized conveyance—to prevent incidents and detect signs of criminal or suspicious activity. Respond promptly to, investigate, and properly document calls for service in accordance with applicable policies and procedures, including but not limited to:

• Alarms

• Directing vehicle and pedestrian traffic

• Assisting with patients

• Emergency medical assistance

• Motorist assistance

• Parking violations

• Protective escorts

• Suspicious circumstances

• Unlocking/locking doors

De-escalate difficult situations by remaining calm, being empathetic, and maintaining impulse control.

Respond to patient intervention calls, interacting with patients in the safest, most therapeutic manner. If needed, physically restrain volatile and combative patients when de-escalation techniques fail, consistent with training and safety protocols.

Maintain a weapons-free environment:

• Control patient and visitor entry into the hospital facility.

• Effectively, professionally, and politely confirm appropriate access into hospital areas by seeking proper authorization or identification.

• Operate detection and electronic monitoring devices to prevent weapons or other contraband from entering the hospital.

• Conduct searches of patient and visitor property to detect contraband.

• Patrol, monitor, observe, and scan all people during daily rounding for the possible presence of weapons and take appropriate action per department policy.

Certifications and Special Assignments:

• All assignments require CPI certification, Vistelar, and CPR. Certification and eligibility must be maintained.

• Some assignments may require PPSB (Private Protective Services Board) certification.

• Understand and apply CMS guidelines when restraining patients.

• Understand and apply NC laws on self-defense and, for some roles, the use of a TASER.

Ensure compliance with University policies, including smoking regulations, and perform appropriate enforcement action. Perform simple vehicle maintenance procedures such as checking fluids and reporting mechanical or other problems to supervisors. Observe and report hazardous or unusual conditions. Demonstrate strong knowledge of the physical layout of all appropriate facilities and grounds.

Anticipated Pay Range

Duke University provides an annual base salary range for this position as USD $21.42 to USD $28.94. Duke University considers factors such as (but not limited to) the scope and responsibilities of the position; candidate's work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer.

Your total compensation goes beyond the dollars on your paycheck. Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family-friendly and cultural programs to eligible team members. Learn more at: https://hr.duke.edu/benefits

Essential Physical Job Functions

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provisions for requesting reasonable accommodation will be provided by each hiring department.

Minimum Qualifications

Education
Must have a high school diploma or GED. Must possess and maintain a valid North Carolina driver’s license. Pass or achieve an acceptable score on all pre-employment screening. Pass an extensive background investigation. Continued employment is contingent upon successful attainment and ability to perform duties associated with job-related certifications (CPR, IAHSS, first aid, etc.) within the timeframe established by the department.

Experience
One year of experience, preferably in a security-related field.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends onthe robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.