Psychiatry - Program Coordinator, Sr. - Child Division - NC-PAL

School of Medicine

Established in 1930, Duke University School of Medicine is the youngest of the nation's top medical schools. Ranked sixth among medical schools in the nation, the School takes pride in being an inclusive community of outstanding learners, investigators, clinicians, and staff where interdisciplinary collaboration is embraced and great ideas accelerate translation of fundamental scientific discoveries to improve human health locally and around the globe. Composed of more than 2,600 faculty physicians and researchers, nearly 2,000 students, and more than 6,200 staff, the Duke University School of Medicine along with the Duke University School of Nursing, and Duke University Health System comprise Duke Health, a world-class academic medical center. The Health System encompasses Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, Duke Health Integrated Practice, Duke Primary Care, Duke Home Care and Hospice, Duke Health and Wellness, and multiple affiliations.

Summary: The Senior Program Coordinator will support the implementation of the North Carolina - Psychiatry Access Line (NC-PAL) programs by planning, coordinating, and administering program activities. The Senior Program Coordinator will work under the guidance of the NC-PAL Administrative Lead(s) and Directors to align with the overall vision and goals for the program and collaborate with Program Coordinator team members to ensure consistency in program implementation.

Duties and Responsibilities Duties will vary based on area of expertise but will include the following:

Program Administration and Communications (35%)

• Support the development and utilization of program management tools.
• Coordinate staff, committee, department, and other administrative meetings.
• Budget for and coordinate public events and related programs, including statewide stakeholder meetings and local, state, and national opportunities to promote program awareness, sustainability, and expansion.
• Develop and draft materials to communicate program goals and achievements to stakeholders and funders.
• Maintain liaison with programs, offices, and departments at Duke to coordinate program activities.
• Coordinate public relations activities (e.g., newsletters, website design, promotional materials, presentations, publications, press releases, ads, and flyers).
• Develop plans and schedules for the release of publicity materials.
• Prepare financial and budgetary documentation (e.g., timecards, procurement, charges).
• Draft written reports for funders.

Program Development (30%)

• Develop and coordinate new ideas and concepts for program themes, materials, and resources to supplement, expand, or replace existing program components.
• Provide program coordination leadership for specified activities to achieve program goals (e.g., Family Partner intervention).
• Develop and implement procedures, processes, services, and systems.
• Train team members in proper methods and procedures and ensure the correctness of work.
• Disseminate and encourage staff education opportunities.
• Work with NC-PAL Administrative Leads and Directors to discuss and implement the distribution of work among team members and workstreams.

Program Monitoring and Evaluation (30%)

• Pull and clean routine data collected from NC-PAL programs.
• Coordinate with the Administrative Lead(s), Directors, and Data & Reporting Team to monitor and evaluate program effectiveness using qualitative and quantitative research techniques.
• Investigate trends, recommend, and implement modifications to improve program effectiveness and reach.
• Prepare data summaries.
• Prepare and present program data for dissemination via academic papers, posters, and conferences; participate in data analysis and writing.

Professional Development (5%)

• Participate in continuous quality improvement efforts and other professional development efforts identified in conjunction with supervisor(s).

Perform other related duties incidental to the work described herein.

Required Qualifications

Education/Training

• A bachelor's degree is required, demonstrating analytical, communication, and organizational skills.

Experience

• Three years of experience in program administration or involving academic, instructional, or counseling activities to acquire the skills necessary to plan, coordinate, and implement a variety of program activities and events.
• OR an equivalent combination of relevant education and/or experience.

Skills

• Ability to provide guidance and direction to subordinates, including setting standards and monitoring performance.
• Skills in using logic and reasoning to identify the strengths and weaknesses of alternative solutions to problems.
• Skills in evaluating program performance, summarizing findings, communicating results, and forming an action plan.
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership techniques, and coordination of people and resources.

Additional Information The intent of this job description is to provide a representative level of the types of duties and responsibilities required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Equal Opportunity Employer Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunities without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.