Provider Support Assistant - Pediatric Cardiology

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Duke Health Integrated Practice

Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of Duke Health's mission across the state of North Carolina.

JOB LOCATION

Duke Hospital North, Room 7506, 2301 Erwin Rd. Durham NC 27710

JOB SUMMARY

Perform responsible administrative and secretarial duties of a complex and confidential nature in support of major departmental or divisional activities to relieve supervisor of varied clerical and administrative responsibilities and to maintain efficiency in organizational operations.

JOB DUTIES AND RESPONSIBILITIES

• Serve as communication link between care providers (faculty, fellows and extenders) and outpatients to include answering calls in division headquarters and returning patient phone calls when appropriate.
• Consult with physicians concerning making appointments, messages regarding questions about visit, Rx, referrals, treatment plan, etc.
• Establish and maintain liaison between the patient's family and the treating physicians.
• Communicate with patients, families and referring physicians to schedule and coordinate new and returning patient clinical evaluations and medical services, including hospital admissions, clinic appointment referrals to and from the assigned clinic, lab and radiological studies, including pre-operative services, outpatient procedures and radiologic imaging with and without sedation.
• Prioritize and resolve inquiries, by phone, email or in person.
• Send out updated medical summaries to requesting providers, services or patients. Examples include: medical records to referred specialist, visit notes/letters to referring MD.
• Provide patient and family education, how to navigate clinic and how to contact the service. Examples include: New patient information given at time of appointment, i.e. arrival time for appointment, special instructions for appointment, parking, contact information, etc.
• Perform other projects to improve the efficiency of clinic/patient care, such as keeping current and organized materials in the division. Examples include: Intake/History forms to be completed prior to visit.
• Attend weekly meeting to coordinate patient activities for the week.

JOB ELIGIBILITY REQUIREMENTS

• High school diploma or equivalent education required.
  
  
• One-year experience of clerical or general office support required.

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.