Provider Support Assistant - Orthopaedic Trauma Clinic

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Duke Health Integrated Practice

Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of Duke Health's mission across the state of North Carolina.

JOB LOCATION

Duke South Clinics - 40 Duke Medicine Circle

JOB SUMMARY

We are seeking a Provider Support Assistant within our Orthopaedic Trauma Clinic located in Durham, NC to perform administrative responsibilities of a complex and confidential nature in support of clinical activities to maintain efficiency in organizational operations.

JOB DUTIES AND RESPONSIBILITIES

• Apply knowledge and skills to resolve complex and routine administrative problems in conjunction with the division chief and clinic administrator
• Plan and schedule work ensuring proper communication to effectively meet the needs of day to day operation
• Responsible for ordering office supplies and tracking related expenses
• Coordination of departmental personnel activities including travel itineraries for faculty, parking passes, CV maintenance, and related reimbursements
• Control and maintain divisional or departmental files, reports, and correspondence required for reference and efficient operation of division or department
• Compose letters and statements independently requiring interpretation and application of departmental policies, procedures, rules and regulations; determine which correspondence to respond to or which to bring to supervisor’s attention based on content of communication and broad knowledge of departmental programs and activities
• Schedule and coordinate arrangements for seminars and conferences and establish appointments, meetings, and speaking engagements for faculty
• Attend monthly division staff meetings, or other meetings as requested by faculty, and record minutes
• Responsible for ordering office supplies and tracking related expenses
• Obtain complete information on incoming calls and document/route in Maestro Care appropriately
• Assist callers (outside medical providers, laboratories, pharmacies, and patients) or direct the caller to the appropriate person or group (Appointment center, clinic, nurse, or provider). Work closely with the clinic team to ensure patient questions are answered promptly and appropriately
• Retrieve voicemails and record all information and return the patients call or route appropriately
• Print/Route letters and clinic notes
• Process scheduling change forms, make sure changes are reflected in Maestro Care and QGenda and make sure patients are bumped in a timely fashion
• Enter scheduling inquiries and follow up if scheduling issues are not addressed, review schedules to identify cancellations and potential scheduling errors, communicate as appropriate with the scheduling center
• Send referrals to outside facilities as requested by faculty
• Upload outside medical records, request outside images and upload images
• Assist in the organization, management, and distribution of faxes
• Perform other related duties as assigned by division administrator

JOB ELIGIBILITY REQUIREMENTS

•  High school diploma or equivalent education required. 
• One-year experience of clerical or general office support required.

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

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Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.