Provider Support Assistant

Duke Health Integrated Practice is an exceptional, multi-specialty physician practice encompassing 140 clinics across North Carolina. We attract and retain premier medical professionals with competitive compensation, benefits, and a nurturing work atmosphere that unites passion and purpose.

Learn more about us: https://dhip.dukehealth.org/about-us

JOB LOCATION

Duke South Clinics - 40 Duke Medicine Circle

JOB SUMMARY

We are seeking a Provider Support Assistant to perform administrative responsibilities in support of one or more physician(s) and/or advanced provider(s).

JOB DUTIES AND RESPONSIBILITIES

Administrative Duties

• Maintain provider calendars, schedule meetings and applicants for interviews
• Assist with coordinating event planning of educational trainings
• Answer and screen incoming calls
• Mail pick up/delivery and deliver faxes
• Coordinate travel for out of town conferences
• Prepare & submit expense reports & reimbursements. Process charges from corporate card using Concur
• Assist with completion of FMLA and/or disability paperwork for faculty/staff & patients
• Maintain professional memberships, and renewal of license/DEA/privileges for faculty & Staff
• Enter faculty/APPs assignments in Qgenda/Amion, including edits, changes, switches, and other correspondence
• Order stationery & office supplies through Buy@Duke /Staples
• Maintain providers CV if needed
• Assist with duties related to on-boarding new department employees.
• Check Deposits (if applicable)

Clinical Duties

• Submit Schedule Change Request (SCR) form to close clinics
• Hold time on clinic schedules when clinics are closed due to a provider emergency after approval from leadership
• Reschedule patients due to provider failing to meet PDC 45 day Planned Absence policy
• Prepare & send referrals, including patient records to outside facilities, Request outside facility imaging - through Powershare.
• Make sure changes are reflected in MaestroCare within 1-2 weeks and follow up if changes are not made
• Print and send all records; request pathology to be sent if necessary
• FedEx a CD of scans performed at Duke to outside facilities
• Perform other related duties incidental to the work described herein

JOB ELIGIBILITY REQUIREMENTS

• High school diploma or equivalent education required.
• One-year experience of clerical or general office support required.

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Some roles within our organization may encompass essential job functions requiring distinct physical and/or mental capabilities. Further details and accommodation requests will be addressed by individual hiring departments.

Duke Health Integrated Practice is dedicated to Equal Opportunity Employment, fostering a diverse workforce without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

We aspire to build a community grounded in collaboration, innovation, creativity, and belonging. Our shared achievements rely on a dynamic exchange of ideas, flourishing best when a multitude of perspectives, backgrounds, and experiences thrive. Upholding these values is a collective responsibility within our community.

This job description aims to outline representative responsibilities for this title, not an exhaustive account of specific duties. Employees may be assigned job-related tasks beyond those explicitly outlined here.