Provider Support Assistant

Duke Health Integrated Practice is an exceptional, multi-specialty physician practice encompassing 140 clinics across North Carolina. We attract and retain premier medical professionals with competitive compensation, benefits, and a nurturing work atmosphere that unites passion and purpose.

Learn more about us: https://dhip.dukehealth.org/about-us

JOB LOCATION

Duke Eye Center at Erwin Rd - 2351 Erwin Rd

JOB SUMMARY

We are seeking a Provider Support Assistant to perform administrative responsibilities in support of one or more physician(s) and/or advanced provider(s).

JOB DUTIES AND RESPONSIBILITIES

• Manage Patient Phone Calls through the Departments ACD Line.
• Schedule and Reschedule Patient Appointments.
• Manage Patient Referrals through the Right Fax System.
• Submit Schedule Change Requests (SCR) within 45 days of Providers time away from clinic.  Reschedule Patients that fall below the 45-day deadline.
• Coordinate and Process Changes in the QGenda Clinical Scheduling System.
• Peruse Providers Clinical Schedule for Overbooks and Scheduling Errors.  Reschedule Patients to Decompress Clinical Schedules.
• Manage Providers Outlook Calendar Including Scheduling Meetings and Resolving Scheduling Conflicts.
• Submit Provider Reimbursements for Processing.
• Renew Provider Licensures as well as Process Providers Meeting Registrations and Dues.

JOB ELIGIBILITY REQUIREMENTS

• High school diploma or equivalent education required.
• One-year experience of clerical or general office support required.
• Healthcare/medical office experience preferred but not required. 

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Job Code: 00004634 PROVIDER SUPPORT ASSISTANT
Job Level: B2

Some roles within our organization may encompass essential job functions requiring distinct physical and/or mental capabilities. Further details and accommodation requests will be addressed by individual hiring departments.

Duke Health Integrated Practice is dedicated to Equal Opportunity Employment, fostering a diverse workforce without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

We aspire to build a community grounded in collaboration, innovation, creativity, and belonging. Our shared achievements rely on a dynamic exchange of ideas, flourishing best when a multitude of perspectives, backgrounds, and experiences thrive. Upholding these values is a collective responsibility within our community.

This job description aims to outline representative responsibilities for this title, not an exhaustive account of specific duties. Employees may be assigned job-related tasks beyond those explicitly outlined here.