Provider Support Assistant - Duke Eye Center

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Duke Health Integrated Practice

Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of Duke Health's mission across the state of North Carolina.

JOB LOCATION

Duke Eye Center at Erwin Rd - 2351 Erwin Rd

JOB SUMMARY

We are seeking a Provider Support Assistant to perform administrative responsibilities in support of one or more physician(s) and/or advanced provider(s).  This position will run a high volume division.  Experience working in a clinical/medical office setting required.  Experience with EPIC/Maestro required.

JOB DUTIES AND RESPONSIBILITIES

• Manage Patient Phone Calls through the Departments ACD Line.
• Schedule and Reschedule Patient Appointments.
• Manage Patient Referrals through the Right Fax System.
• Submit Schedule Change Requests (SCR) within 45 days of Providers time away from clinic.  Reschedule Patients that fall below the 45-day deadline.
• Coordinate and Process Changes in the QGenda Clinical Scheduling System.
• Peruse Providers Clinical Schedule for Overbooks and Scheduling Errors.  Reschedule Patients to Decompress Clinical Schedules.
• Manage Providers Outlook Calendar Including Scheduling Meetings and Resolving Scheduling Conflicts.
• Submit Provider Reimbursements for Processing.
• Renew Provider Licensures as well as Process Providers Meeting Registrations and Dues.

JOB ELIGIBILITY REQUIREMENTS

• High school diploma or equivalent education required.
• One-year experience of clerical or general office support required.

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.