Provider Support Assistant - Duke Children's Health Center

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Duke Health Integrated Practice

Pursue your passion for caring with Duke Health Integrated Practice, which comprises more than 110 primary and specialty outpatient clinics, extending the reach of Duke Health's mission across the state of North Carolina.

JOB LOCATION

Duke Childrens Health Center - 2301 Erwin Road

JOB SUMMARY

We are seeking a Provider Support Assistant to perform administrative responsibilities in support of one or more physician(s) and/or advanced provider(s).

JOB DUTIES AND RESPONSIBILITIES

• Answer telephone, take and deliver messages to physicians, nurses and others.

• Report obtained medical information from patients and referring physicians accurately, completely and timely.

• Disseminate messages according to practice communication standards.

• File and retrieve records in accordance with established procedures and filing systems; research lost or missing records in accordance with established procedures.

• Perform clerical and typing tasks involved in processing varied office materials such as form letters, requisitions, memoranda, and reports or summaries.

• Schedule or arrange activities effectively; make and confirm travel arrangements as necessary; make appointments.

• Performs various appointment and access-related duties to include, but not limited to, scheduling, canceling, rescheduling, general appointment information, and directions.

• Utilizes multiple technology applications and systems to perform scheduling tasks such as Maestro Care (Epic).

• Send and collect referrals, patient records, and other documentation as requested by provider(s).

• Coordinate services across multiple Duke Health locations, departments and providers.

• Professionally and effectively, communicate verbally and in writing with patients, referring providers, colleagues, and Duke Providers.

JOB ELIGIBILITY REQUIREMENTS

• High school diploma or equivalent education required.
• One-year experience of clerical or general office support required.

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Some roles within our organization may encompass essential job functions requiring distinct physical and/or mental capabilities. Further details and accommodation requests will be addressed by individual hiring departments.

Duke Health Integrated Practice is dedicated to Equal Opportunity Employment, fostering a diverse workforce without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

We aspire to build a community grounded in collaboration, innovation, creativity, and belonging. Our shared achievements rely on a dynamic exchange of ideas, flourishing best when a multitude of perspectives, backgrounds, and experiences thrive. Upholding these values is a collective responsibility within our community.

This job description aims to outline representative responsibilities for this title, not an exhaustive account of specific duties. Employees may be assigned job-related tasks beyond those explicitly outlined here.