Provider Support Assistant - Duke Cancer Center

Duke Health Integrated Practice is an exceptional, multi-specialty physician practice encompassing 140 clinics across North Carolina. We attract and retain premier medical professionals with competitive compensation, benefits, and a nurturing work atmosphere that unites passion and purpose.

Learn more about us: https://dhip.dukehealth.org/about-us

JOB LOCATION

Duke Cancer Center - 20 Duke Medicine Circle, Durham, NC 27710

JOB SUMMARY

We are seeking a Provider Support Assistant to perform administrative responsibilities in support of one or more physician(s) and/or advanced provider(s).

JOB DUTIES AND RESPONSIBILITIES

• Serve as communication link between care providers (faculty, fellows and extenders) and outpatients to include answering calls in division headquarters and returning patient phone calls when appropriate.
• Consult with physicians concerning making appointments, messages regarding questions about visit, Rx, referrals, treatment plan, etc.
• Establish and maintain liaison between the patient's family and the treating physicians.
• Prioritize and resolve inquiries, by phone, email or in person.
• Send out updated medical summaries to requesting providers, services or patients. Examples include: medical records to referred specialist, visit notes/letters to referring MD.
• Provide patient and family education, how to navigate clinic and how to contact the service. Examples include: New patient information given at time of appointment, i.e. arrival time for appointment, special instructions for appointment, parking, contact information, etc.
• Perform other projects to improve the efficiency of clinic/patient care, such as keeping current and organized materials in the division. Examples include: Intake/History forms to be completed prior to visit.
• Attend weekly meeting to coordinate patient activities for the week.
• Verify the accuracy of providers templates/schedule
• Verify provider requested schedule blocks have been processed
• Monitor provider schedules for a rolling 30 – day period to ensure correctness of schedule, looking for cancellations or erroneous frozen slots, and/or to prevent gaps in schedule.
• Must think strategically, juggle provider schedules, prioritize work and ensure that provider templates are accurate and fully utilized.
• Works closely, collaboratively, and in partnership with the Scheduling Hub and Front Desk.
• Monitor provider emails and respond when necessary and appropriately as directed by the provider.
• Provides scheduling support for creation of clinical schedule for their faculty member using Qgenda.
• Manage provider calendar
  • Schedule and coordinate meeting/teleconferences. Identify conflicts and resolves them.
  • Send invites, reminders and agenda
  • Put out – of – town meetings on calendar
  • Put clinic/consults/call/inpatient weeks on calendar as requested by provider
• Process reimbursement for out – of – pocket expenses.
• Responsible for coordination and monitoring of all Duke@Work procurement card reconciliation.
• Maintain, review and reconcile for assigned faculty
• Maintain and keep receipts for all transactions
• Maintain CV and/or Biosketch, maintain Scholars@Duke, and other Duke listings as needed
• Department mail pick up and distribution weekly
• Organize and maintain faculty electronic and paper files
• Correspondence, credentialing, licensing and certification, reference materials, publications, professional memberships, and renewal of licenses/DEA/privileges
• Compose and edit non-patient related correspondence letters, PowerPoint presentations, reports and records ensuring grammatical accuracy

JOB ELIGIBILITY REQUIREMENTS

• High school diploma or equivalent education required.
• One-year experience of clerical or general office support required.

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Some roles within our organization may encompass essential job functions requiring distinct physical and/or mental capabilities. Further details and accommodation requests will be addressed by individual hiring departments.

Duke Health Integrated Practice is dedicated to Equal Opportunity Employment, fostering a diverse workforce without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

We aspire to build a community grounded in collaboration, innovation, creativity, and belonging. Our shared achievements rely on a dynamic exchange of ideas, flourishing best when a multitude of perspectives, backgrounds, and experiences thrive. Upholding these values is a collective responsibility within our community.

This job description aims to outline representative responsibilities for this title, not an exhaustive account of specific duties. Employees may be assigned job-related tasks beyond those explicitly outlined here.