Provider Support Assistant - Civitan Building

Duke Health Integrated Practice is an exceptional, multi-specialty physician practice encompassing 140 clinics across North Carolina. We attract and retain premier medical professionals with competitive compensation, benefits, and a nurturing work atmosphere that unites passion and purpose.

Learn more about us: https://dhip.dukehealth.org/about-us

JOB LOCATION

Civitan Building - 2213 Elba St

JOB SUMMARY

We are seeking a Provider Support Assistant to be responsible for performing a range of administrative duties to support one or more physician(s) and/or advanced practice provider(s). This role is critical in delivering high-quality administrative and clerical support to ensure the accurate maintenance of legal patient records and documentation in compliance with organizational and regulatory standards. Additional responsibilities include: managing internal communications, coordinating schedules and meetings, organizing departmental events, and executing special projects that contribute to the overall efficiency and success of the department. This is an in person position and will require some travel between various department sites.

JOB DUTIES AND RESPONSIBILITIES

• Record Management and Retention: Prepare, scan, file, and organize essential legal and departmental documents, ensuring compliance with retention policies and easy access to relevant records.

• Professional Communication: Establish and maintain effective communication with the Public Defender, Clerk of Court, and other key members of the court system to ensure smooth coordination.

• Office and Supply Maintenance: Manage and order office and medical supplies to keep provider suites fully stocked, organized, and operational.

• Administrative Support: Perform clerical and typing tasks, including processing office materials such as form letters, requisitions, memoranda, reports, and summaries.

• Physician Assistance: Assist physicians with preparing reports, entering data into health system platforms, and handling other administrative needs.

• Service Coordination: Facilitate coordination of services across multiple Duke Health locations, departments, and providers to ensure streamlined operations.

• Calendar Management: Maintain and manage physicians’ calendars, including scheduling and coordinating meetings and appointments.

• Team Collaboration: Provide cross-coverage and collaborative support to a multifunctional team, ensuring efficient workflow and continuity of operations.

• Other related duties as assigned: The Provider Support Assistant will be assigned and actively engaged in assisting with a wide range of departmental tasks.

JOB ELIGIBILITY REQUIREMENTS

• High school diploma or equivalent education required.
• One-year experience of clerical or general office support required.

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Some roles within our organization may encompass essential job functions requiring distinct physical and/or mental capabilities. Further details and accommodation requests will be addressed by individual hiring departments.

Duke Health Integrated Practice is dedicated to Equal Opportunity Employment, fostering a diverse workforce without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

We aspire to build a community grounded in collaboration, innovation, creativity, and belonging. Our shared achievements rely on a dynamic exchange of ideas, flourishing best when a multitude of perspectives, backgrounds, and experiences thrive. Upholding these values is a collective responsibility within our community.

This job description aims to outline representative responsibilities for this title, not an exhaustive account of specific duties. Employees may be assigned job-related tasks beyond those explicitly outlined here.