Provider Support Assistant - Behavioral Neurology Admin

Duke Health Integrated Practice is an exceptional, multi-specialty physician practice encompassing 140 clinics across North Carolina. We attract and retain premier medical professionals with competitive compensation, benefits, and a nurturing work atmosphere that unites passion and purpose.

Learn more about us: https://dhip.dukehealth.org/about-us

JOB LOCATION

Duke Neurology Morreene Road - 932 Morreene Rd, Durham, NC 27705

JOB SUMMARY

We are seeking a Provider Support Assistant to perform administrative responsibilities in support of one or more physician(s) and/or advanced provider(s).

JOB DUTIES AND RESPONSIBILITIES

• Compose letters and statements independently requiring interpretation and application of departmental policies, procedures, rules and regulations. 
• Critical thinking analysis to determine which correspondence to respond to or which to bring to manager’s attention based on content of communication and broad knowledge of division/department programs and activities.
• General office management: calendar management, travel arrangements, scheduling meetings, general correspondence, and ordering supplies.
• Attend meetings to take minutes, provide information and serve as a resource person. 
• Liaison for administrative personnel and external agencies concerning scheduling guidelines and divisional policies and procedure.
• Submit Employee Travel & Reimbursement expenditures on behalf of providers, insuring appropriate cost objects and GLs are used and expenditures have necessary documentation, are allowable, and are cleared by established deadlines. 
• Bring any questionable expenses to the attention of the Division Administrator and/or Grants and Contracts Administrator. 
• Ensure outside records are in Maestro Care for new patients, second opinions, and self-referrals prior to the appointment. 
• Responsible for uploading external patient images through Powershare and scanning medical records into Epic.  
• Submit schedule change requests using Service Now and Q-Genda.
• Reschedule patients that need to be cancelled within 45 days of the clinic date.
• Coordinate urgent appointment requests as directed by the providers.
• Manage schedules for multiple clinic locations. 
• Review schedules for errors and address with the appropriate department.
• Coordinate coverage when out of the office. 
• Respond to In-basket messages in accordance with departmental protocols.  
• Place appointment reminder calls to patients. 
• Sort and distribute mail and faxes.

JOB ELIGIBILITY REQUIREMENTS

• High school diploma or equivalent education required.
• One-year experience of clerical or general office support required.

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Some roles within our organization may encompass essential job functions requiring distinct physical and/or mental capabilities. Further details and accommodation requests will be addressed by individual hiring departments.

Duke Health Integrated Practice is dedicated to Equal Opportunity Employment, fostering a diverse workforce without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

We aspire to build a community grounded in collaboration, innovation, creativity, and belonging. Our shared achievements rely on a dynamic exchange of ideas, flourishing best when a multitude of perspectives, backgrounds, and experiences thrive. Upholding these values is a collective responsibility within our community.

This job description aims to outline representative responsibilities for this title, not an exhaustive account of specific duties. Employees may be assigned job-related tasks beyond those explicitly outlined here.