Program manager, Quality and Safety Heart Center

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke University Hospital

Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of Duke Health's four hospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.

Program manager, Quality and Safety Heart Center

Shift/Schedule: full time position, on-site (with WFH option on an as-needed basis); No weekends, no holidays, no call, no nights
Preferred experience: 5 years RN BSN, Cardiac background strongly preferred; proficiency in Microsoft tools preferred
Relocation Support for qualified individuals relocating greater than 50 miles

General Description of the Job Class

• Provide administrative direction to assigned programs to include managing and coordinating financial development and administration, special programs such as speakers and lectures’ programs, publications and special conferences or other events to ensure fulfillment of the program objectives.

Duties and Responsibilities of this Level

•  Partner with developing strategic initiatives for HCCSU related to quality and safety; access and growth; finance; and workforce development.
• Partner in the oversight of quality and safety in the Heart Center service line
• Facilitate improvement in clinical quality, patient experience, and operations.
• Serve as a resource for Heart Center staff and leadership for quality and safety-related topics.
• Utilize various performance improvement tools and methods, including Learning from Defects (LFD) and Root Cause Analysis (RCA). Incorporate findings and action plans into master CSU Improvement center.
• Ensure departmental compliance with external and internal regulatory requirements including the Joint Commission, Infection Control, OSHA, DHSR, etc.
• Oversight of quality, safety, and regulatory audits including process, completion rates, and collation of data. Present results to heart center leadership team.
• Oversee process metrics and outcomes of Environment of Care (EOC) and Infection Control rounds, providing feedback and recommendations for improvement.
• Partner with leadership team to develop metrics to ensure compliance with policies, procedures, and regulatory bodies.
• Maintain oversight of data tracking for hospital acquired infections, pressure injuries, and all other safety metrics.
• Develop reports to present data, action plans, and outcomes pertaining to quality and safety events.
• Facilitate projects and workshops to support teams, maintain a collaborative partnership and integrating evidence-based practice
• Serve as a change agent for local practices in their quality/safety improvement efforts.
• Compile, interpret findings, and communicate trends in data to HC leadership team; Collaborate to identify and implement action plans for improvement.
• Promote a culture of safety; Oversee training, follow-up, and monitoring of safety event submissions, responding to serious safety events as appropriate.
• Promote initiatives related to improving workplace safety.
• Provide quality management system education as part of the onboarding process.
• Collect findings from tier 1 huddles and incorporate into master document.
• Attend quality and safety rounds and swarms as scheduled. Partner with CNSs regarding action plans.

Required Qualifications at this Level

Education

Work requires communications, analytical and organizational skills generally acquired through completion of a bachelor's degree program.

Experience

Work requires the ability to plan and administer programs and direct program activities within a specific functional area, generally acquired through four years of related experience.

OR ANY OTHER EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE

Degrees, Licensure, and/or Certification

N/A

Knowledge, Skills, and Abilities

SUPERVISION BUDGET PROJECTIONS ANALYZE TRENDS CUSTOMER SERVICE

Distinguishing Characteristics of this Level

N/A

The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Duke University is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, (including pregnancy and pregnancy related conditions), sexual orientation, or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.