Program Specialist - Physician & APP Leave

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Duke Health Integrated Practice

Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of Duke Health's mission across the state of North Carolina.

Leaves Management:

• Serves as the subject matter expert for the leave programs in alignment and under the general direction and guidance of DHIP Service Center Program Manager, HR Leadership and the legal department.
• Interprets and administers leave programs and policies in accordance with the applicable federal and state employment laws (FMLA, ADA, USERRA, Pregnancy Discrimination Act, etc.).
• Administers all aspects of leave and workers’ compensation programs. Provides extensive case management and coordinates administrative aspects of the cases and claims.
• Manage all aspects of leave programs for physicians and advanced practice providers, ensuring compliance with FMLA, ADA, and other relevant regulations.
• Act as the primary point of contact for physicians and advanced practice providers regarding leave requests, providing guidance and support throughout the process.
• Conduct thorough reviews of leave requests, including medical documentation, to determine eligibility and appropriate accommodations.
• Partners closely with Program Manager on all related cases/claims. Meets regularly to review the status of cases/claims and develops legally sound strategies for a mutually beneficial resolution.
• Provide guidance and support to stakeholders on leave and benefits-related matters specific to physicians and advanced practice providers. 

Administrative Coordination: 

• Coordinate with administrators, medical directors, and other stakeholders across Duke Health to facilitate smooth leave management and transitions.
• Maintain accurate and up-to-date leave records for physicians and advanced practice providers, adhering to legal and regulatory requirements.
• Develop and implement procedures and communications specific to leave management and benefits administration for this professional group.
• Stay informed about changes in medical leave laws, regulations, and industry trends, recommending updates to policies and procedures as needed.
• Assist with group presentations explaining the details of specified leave programs for new hire orientations and other educational initiatives, e.g., DHIP SharePoint.
• Seek continuously to develop and improve levels of knowledge and expertise, coordinating with the Program Manager as required. 

Other Duties: 

• Perform all other duties as assigned or required. 

• Work requires analytical, communications and organizational skills generally acquired through completion of a bachelor's degree program with one year of experience in program administration or event production.
• OR Two years of postsecondary education with three years of experience in program administration or event production.
• OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE

Preferred Qualifications:

• 3+ years of experience in leave management, benefits administration, or HR roles within the healthcare industry.
• In-depth knowledge of medical leave laws and regulations, including FMLA, ADA, and other relevant statutes.
• Excellent communication skills, with the ability to effectively interact with physicians, advanced practice providers, and other healthcare professionals.
• Ability to synthesize information, provide guidance and address needs independently.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency in HRIS and leave management systems/software.
• Demonstrated ability to maintain confidentiality and handle sensitive information with discretion.
• Understanding of physician and advanced practice provider compensation structures and faculty leave guidelines.
• SHRM-CP, PHR, or other relevant HR certifications a plus, but not required.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that allmembers of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation willbe provided by each hiring department.