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Program Coordinator - Psychiatry - Child Div - NC Pal

Work Arrangement: 
Requisition Number:  212149
Regular or Temporary:  Regular

Durham, NC, US, 27710

Personnel Area:  MEDICAL CENTER
Date:  Sep 9, 2023
School of Medicine Established in 1930, Duke University School of Medicine is the youngest of the nation's top medical schools. Ranked sixth among medical schools in the nation, the School takes pride in being an inclusive community of outstanding learners, investigators, clinicians, and staff where interdisciplinary collaboration is embraced and great ideas accelerate translation of fundamental scientific discoveries to improve human health locally and around the globe. Composed of more than 2,500 faculty physicians and researchers, more than 1,300 students, and more than 6,000 staff, the Duke University School of Medicine along with the Duke University School of Nursing, Duke University Health System and the Private Diagnostic Clinic (PDC) comprise Duke Health. a world-class academic medical center. The Health System encompasses Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, Duke Primary Care, Duke Home and Hospice, Duke Health and Wellness, and multiple affiliations.


The Program Coordinator will support implementation of the North Carolina - Psychiatry Access Line (NC-PAL) programs by planning, coordinating and administering program activities. The Program Coordinator will work under guidance from the NC-PAL Administrative Lead(s) and Directors to align with overall vision and goals for the program, and collaborate with Program Coordinator peer(s) to support consistency in program implementation.

Duties will vary based on area of expertise, but will be based upon the following position outline:



Est. Effort

Program Administration and Communications


  • Support development and utilization of program management tools.
  • Coordinate staff, committee, department, and other administrative meetings (ex. across Duke, UNC and the Department of Health and Human Services)
  • Budget for and coordinate public events and other related programs, including:
  • Statewide stakeholder meetings
  • Local, state and national opportunities to promote program awareness, sustainability and expansion
  • Develop and draft materials to communicate program goals and achievements to stakeholders and funders
  • Maintain liaison with programs, offices and departments at Duke to coordinate program activities
  • Coordinate public relations activities (ex. newsletters, website design, promotional materials, presentations, publications, press releases, ads and fliers)
  • Develop plans and schedules for release of publicity materials
  • Prepare financial and budgetary documentation (ex. timecards, procurement, charges, etc.)
  • Draft written reports for funders



Program Development

  • Develop and coordinate new ideas and concepts for program themes, materials and resources to supplement, expand or replace existing program components.
  • Provide program coordination leadership for specified activities to achieve program goals (ex. Family Partner intervention)
  • Develop and implement procedures, processes, services and systems
  • Train team in proper methods and procedures and ensure correctness of work
  • Support equity and inclusion initiatives, including but not limited to staff development and recruitment efforts
  • Support Department and Division objectives through leadership of and participation in staff wellness initiatives and Diversity, Equity and Inclusion (DEI) committees
  • Disseminate and encourage staff education opportunities


Program Monitoring and Evaluation


  • Pull and clean routine data collected from NC-PAL programs
  • Coordinate with the Administrative Lead(s), Directors, and Data & Reporting Team to:
  • Monitor and evaluate program effectiveness using qualitative and quantitative research techniques
  • Investigate trends, and recommend and implement modifications to improve program effectiveness and reach
  • Prepare data summaries
  • Maintain IRB protocols and coordinate with CRU as needed
  • Prepare and present program data for dissemination via academic papers, posters, conferences; participate in data analysis and writing



Professional development

  • Participate in continuous quality improvement efforts, regular supervisory conferences, and other professional development efforts identified in conjunction with supervisor(s)




Minimum Qualifications




Work requires analytical, communications and organizational skills generally acquired through completion of a bachelor's degree program.




Work requires one year of experience in program administration or AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE involving academic, instructional or counseling activities to acquire skills necessary to plan, coordinate and implement a variety of program activities and events.


Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.


Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.


Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.


Nearest Major Market: Durham
Nearest Secondary Market: Raleigh