Program Coordinator, Margolis Center for Health Policy

Work Arrangement:

Requisition Number: 235298

Regular or Temporary: Regular

Location:

Durham, NC, US, 27710

Personnel Area: UNIVERSITY

Date: Nov 26, 2023

Duke University:

Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America’s leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.

Program Coordinator, Margolis Center for Health Policy

The Robert J. Margolis, MD, Center for Health Policy at Duke University seeks to address critical health policy challenges and deliver practical, innovative, and evidence-based solutions to improve health and the value of health care. The interdisciplinary nature of Duke-Margolis brings together faculty and learners from across Duke’s schools and departments and fosters extensive relationships with stakeholders, both internal and external. These relationships span foundations, private sector organizations, state and federal governments, and global entities. The Center fosters excellence, leadership, and scholarship at every level.

The Program Coordinator will coordinate and participate in the planning and management of their assigned -facing academic programs. The individual in this role provides program coordination across multiple education programs hosted within the Duke-Margolis Center for Health Policy. The scope of work of this role may vary per the needs of individual programs.

Responsibilities include supporting program operations, program events, supporting student outreach and engagement efforts, programmatic tracking and assessment, academic course management, and providing administrative support for team meetings in collaboration with Faculty Directors and the Deputy Director of Duke-Margolis. This position is in Durham, N.C. Employees are currently working in a hybrid capacity with a combination of teleworking locally and in-person team collaboration.

Principal Duties and Responsibilities:

Program Coordination and Support

Plan, coordinate, and administer the following learner programs, academic programming and events: Health Policy Certificates, HLTHPOL Courses & Schedules, Health Policy and Innovation Bass Connections Program, and Health Policy Core Competencies and Assessment
In concert with Faculty Directors, help advise students on program requirements, course planning, and internal and external education and training opportunities in health policy.
In collaboration with Faculty Directors and other Center education program teams, incorporate and reflect health policy core competencies in program curriculum and assessment activities.
Develop and maintain Smartsheet databases, forms, processes, and data tables with automation.
Develop and maintain program timelines and deliverable schedules in collaboration with program team personnel and Faculty Directors; support teams to successfully achieve deadlines and complete tasks.
Serve as a central resource for program participants, including mentors, program personnel, speakers, campus partners, and other interested parties to coordinate various aspects of programs; solicit participation and respond to inquiries about programs according to established policies and procedures. Maintain relationships with faculty members, practicing professionals, and representatives of related programs to coordinate the collection and dissemination of information and ensure consistency in communication.
Coordinate course-related administrative processes, track progress closely, and follow up to address issues and questions as needed.
Minimal evenings, weekends, and domestic travel may be required to support programmatic coordination efforts.
Provide support to other team members and programs/events, as needed.

Outreach and Communications

Develop and implement outreach strategies to engage students in assigned programs in consult with Faculty Directors and Director of Communications.
Curate content for social media and web pages and photos from assigned programs, courses and events in consultation with Faculty Directors and Communications team.

Draft and edit communications for distributing information internally and externally. Ensure communications are consistent with the Duke-Margolis Style Guide and requirements of individual programs, in consultation with the Faculty Directors and Communications team.
Maintain positive, enduring relationships with relevant campus partners identified by Faculty Directors.

Program Tracking and Assessment Strategy

In consult with Faculty Directors, monitor and evaluate program effectiveness using qualitative and quantitative research techniques; investigate trends and recommend and implement modifications to improve program effectiveness.
Develop and deliver pre-and post-event assessments geared towards assessing programmatic learning objectives with support from Faculty Directors and in collaboration with Margolis leadership and the Duke University Assessment Office.
Prepare reports and analyses setting forth progress, adverse trends, appropriate recommendations, and conclusions regarding student achievement as requested.
Develop and maintain tracking systems for program-specific requirements.

Administrative Support

Maintain and coordinate program calendars and plan program related meetings and events, working with our Communications team in identifying dates, reserving conference rooms or special equipment, and managing other relevant arrangements
Proactively providing information regarding the goals of each meeting. Prepare materials in advance, take meeting minutes, document action items, and draft/send follow-up communications.
Compile and manage a centralized contact list to track program team outreach efforts.
Arrange reimbursements, order materials, maintain records of expenses and financial transactions.
Monitor, verify, and reconcile expenditure of budgeted funds as appropriate.

Perform other related duties as directed.

The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

Desired Education/Experience:

Bachelor’s degree preferred with a minimum of 1 year of relevant experience; administrative experience required, program coordination experience in higher education setting preferred.
Strong skills in interpersonal communication, detail-oriented coordination, and organization.
Strong desire and sense of accountability to regular student communication; strong customer service orientation.
Ability to take the initiative, think critically and clearly, coordinate a variety of tasks simultaneously, and apply appropriate judgment to ask questions and make decisions.
Ability to function independently and work collaboratively across teams.
Ability to exercise discretion and maintain appropriate confidentiality of sensitive information.
Interest in development and documentation of processes.
Knowledge of Microsoft Office, Smartsheet, and capacity to learn and use additional software.
Professional experience with student development, academic affairs and degree programs preferred.
Demonstrated interest or training in health policy, public policy, public health, health care, or academic research preferred.

Minimum Qualifications

Education

Work requires analytical, communications and organizational skills generally acquired through completion of a bachelor's degree program.

Experience

Work requires one year of experience in program administration or AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE involving academic, instructional or counseling activities to acquire skills necessary to plan, coordinate and implement a variety of program activities and events.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.