Program Coordinator, Climate & Sustainability Engineering

Duke University:

Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America’s leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.

Pratt School of Engineering

The Pratt School of Engineering at Duke University is one of the fastest rising, highly ranked engineering schools in the nation. The school consists of four departments with 130 tenure-track faculty members, 1250 undergraduate students, 1400 master’s students, and 600 PhD students. Housed within a university renowned for its programs in the liberal arts, medicine, business and law, Pratt prepares future engineering leaders to address complex challenges with solutions that consider the complexities and nuances of implementing them. Pratt takes a whole-student approach to education, ensuring students are well supported throughout their journeys and graduate with the grit and determination required to persevere in their careers and their lives. Pratt is dedicated to the values of diversity, equitability, inclusivity and community in its pursuit of knowledge and service to society.

Occupational Summary

The Program Coordinator will provide support for the Master of Engineering in Climate and Sustainability Engineering within the Department of Civil and Environmental Engineering. This position reports to the Director of the Master of Engineering in Climate and Sustainability Engineering and will be part of a team of program coordinators that work individually and collectively to support various academic programs. The program coordinator will plan, coordinate, manage and administer activities related to program, faculty, and student support.

Work Performed

Program support (50%)

• Monitor, track and ensure student compliance with the academic requirements, deadlines, graduation requirements, etc. and report program progress to relevant entity

Make operational and programmatic decisions that have a significant impact on the successful achievement of program strategies and objectives; develop, coordinate and advise staff regarding program policy.

• Develop, administer, and assess evaluations and surveys and recommend and implement modifications to monitor or improve program effectiveness.
• Budget for and coordinate programs functions such as orientation, graduation, seminar, residencies, Industry Advisory Board Meetings, and professional development. Responsibilities may include overseeing event coordination, inviting appropriate speakers or other participants, arranging schedules, arranging travel, arranging catering, facilities, publicity and ensuring necessary financial arrangements.       
• Support the admissions process as needed by the Director of the Master of Engineering in Climate and Sustainability Engineering, including planning support and participation in recruitment events, answering applicant questions, assessing candidates or interviewing candidates, admitted student activities, and new student onboarding.
• Prepare budgets, monitor and reconcile expenditures as appropriate.
• Plan, implement and coordinate systems designed to maintain master’s program informational Duke site page, such as listservs, alumni database, master’s program web page, Pratt Professional Masters Bulletin; prepare and submit course requests to EFC and Registrar’s office for approval.
• Maintain liaison with other programs, offices, departments and schools at Duke to coordinate program business and to accomplish program objectives and establish procedures for registering and facilitating registration; interface with external organizations as appropriate to ensure cooperative efforts are enhanced and available resources are utilized.
• Prepare, manage and coordinate all aspects of the program’s financial process to include a yearly budget and monthly reconciliation.
• Create and maintain a Customer Management System to track industry and academic partner interactions including meetings, guest lectures, projects, board participation, and other involvement.
• Support program marketing efforts including maintenance of social media accounts and content (e.g., LinkedIn and Instagram).
• Act as strategic partner to the Director of the Master of Engineering in Climate and Sustainability Engineering in new course planning and assisting with course evaluations

Faculty Support (10%)

• Communicate with faculty regarding teaching assignment, course scheduling, course materials, course enrollment, classroom needs and availability, faculty parking, faculty advisor training, grade policies, and other faculty related matters; work with students and faculty to resolve schedule conflicts, monitor and manage the wait lists.
• Identify, hire, and train TAs in support of courses and the program.
• Support faculty course delivery by setting up and maintaining Canvas sites, purchasing instructional materials, and liaison with bookstore point person.
• Conducts new faculty onboarding.

Student Support (20%)

• Act as the first point of contact for students in the master’s program and as the interface between the program, the students and the Director of the Master of Engineering in Climate and Sustainability Engineering.
• Provide a wide range of student services including but not limited to; assisting students with understanding program requirements, supporting students through the course registration process, helping students understand their student account balance, supporting students in need, helping navigate the wide array of Duke requirements and opportunities.
• Work closely with the Director of the Master of Engineering in Climate and Sustainability Engineering to develop and implement events and activities to support program objectives and develop community.

Strategic Initiatives (20%)

• Partner with Director of the Master of Engineering in Climate and Sustainability Engineering to monitor and evaluate program effectiveness using qualitative and quantitative research techniques; investigate trends and recommend and implement modifications to improve program effectiveness, particularly around student experience
• Create and maintain Masters Coordinator Manual.
• Collaborate with other program coordinators for shared activities including course scheduling with the Registrar, managing shared resources (parking), student surveys, bookstore liaison, Fuqua course registration, etc.
• Partner with the Director of the Master of Engineering in Climate and Sustainability Engineering in the exploration and planning for future curricular offerings such as but not limited to: executive programs, workshops, and online offerings.
• Support the Director of the Master of Engineering in Climate and Sustainability Engineering with Pratt School of Engineering Climate strategic initiatives including but not limited to: New York Climate Exchange and Duke Smart Home.
• Other tasks as assigned.

Minimum Qualifications

Education/Training

Work requires analytical, communications and organizational skills generally acquired through completion of a bachelor's degree program.

Experience

Work requires one year of experience in program administration or involving academic, instructional or counseling activities to acquire skills necessary to plan, coordinate and implement a variety of program activities and events OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE

Skills

• Ability to provide guidance and direction to subordinates, including setting standards and monitoring performance.
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions to problems.
• Evaluating program performance, summarizing findings, communicating results, and forming an action plan.
• Knowledge of business and management principles involved strategic planning, resource allocation, human resources modeling, leadership technique, and coordination of people and resources.

Anticipated Pay Range:

Duke University provides an annual base salary range for this position as USD $43,888.00 to USD $70,300.00. Duke University considers factors such as (but not limited to) scope and responsibilities of the position; candidate's work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer.

Your total compensation goes beyond the dollars on your paycheck. Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family-friendly and cultural programs to eligible team members. Learn more at https://hr.duke.edu/benefits/

Job Code: 00002321 PROGRAM COORD
Job Level: 10

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