Program Coordinator, Center for Child and Family Policy, Sanfod School of Public Policy

Duke University:

Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America’s leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.

Be You. Be Bold. Choose Duke.

Be You.

At Duke, we celebrate individuality and the unique perspectives that each member of our community brings. As the Program Coordinator at the Center for Child and Family Policy, you’ll be a vital part of a collaborative, interdisciplinary team working to improve the well-being of children and families through research, education, and engagement.

In this role, you’ll support the Durham Choice Community Health Worker (CHW) program by supervising CHWs, engaging with enrolled households, and providing enhanced assistance for clients with complex needs. You’ll help shape evidence-based practices and policies that unlock opportunities for all children and their families.

Be Bold.

What You’ll Do:

• Assist residents enrolled in Durham Choice case management by assessing and facilitating access to health and social care (40%).
• Provide enhanced support and complex case management for clients facing barriers such as behavioral health or substance use challenges (20%).
• Prepare reports and documentation for both internal and external stakeholders (20%).
• Train and supervise new CHWs working with residents (10%).
• Meet regularly with the program supervisor to assess progress and review documentation (5%).
• Refer residents to human service organizations and program partners (5%).
• Perform other related duties as assigned.

What You Bring:

• A bachelor’s degree or equivalent combination of education, training, and experience.
• One year of experience in program administration or in academic, instructional, or counseling activities to acquire skills necessary to plan, coordinate, and implement a variety of program activities and events.
• Experience in patient interaction and contact, with a strong foundation in public benefit programs and person-centered approaches to care.
• Proven ability to supervise others, offering mentorship, guidance, and technical assistance.
• Strong verbal and written communication skills.
• Excellent organizational skills, including maintaining client records, tracking outcomes, and managing schedules.
• Proficiency in Microsoft Office and general computer literacy.
• A talent for building trust with residents, respecting their needs, and maintaining confidentiality.

Anticipated Pay Range:

Duke University provides an annual base salary range for this position of USD $44,766.00 to USD $71,706.00. Duke considers factors such as (but not limited to) the scope and responsibilities of the position; candidate's work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer.

Your total compensation goes beyond the dollars on your paycheck. Duke offers comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family-friendly and cultural programs to eligible team members. Learn more at: https://hr.duke.edu/benefits

Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Choose Duke.

Join a university that’s consistently ranked among the best places to work and live. Located in Durham, North Carolina — in the heart of the Research Triangle — Duke University is a global leader in research, education, and community engagement. With more than 40,000 employees and programs in over 150 countries, Duke is committed to building a diverse and inclusive community where everyone can thrive.

Ready to Make a Difference?

Apply now and help us build a stronger, smarter, and more connected future.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends onthe robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.